Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Jasleen Kaur

Brampton,Canada

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

1
1
Certification

Work History

IT Help Desk

Ivy Tech
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Worked effectively in fast-paced environments.
  • Managed time efficiently in order to complete all tasks within deadlines.

Customer Care Representative

TD Bank
06.2023 - 09.2023
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
  • Streamlined call response times for improved customer experience through effective communication techniques.
  • Maintained a high level of product knowledge to provide accurate information and support to customers.
  • Contributed to team success, consistently achieving call center performance metrics.
  • Communicated with clients regarding account services, statements, and balances.

Education

10th and 12th standard - C.B.S.E Board

S.B.D.Ji. Sr.Sec.Public School

Computer Programming

Niagara College

Skills

  • Time Management
  • Decision-Making
  • MS Office
  • Good Telephone Etiquette
  • Customer Service
  • Appointment Scheduling

Certification

  • Basic computer
  • Security License
  • Computer coding in different languages (HTML, C++, Javascript, SQL, C#)

Languages

English
Punjabi
Hindi

Timeline

Customer Care Representative

TD Bank
06.2023 - 09.2023

IT Help Desk

Ivy Tech

10th and 12th standard - C.B.S.E Board

S.B.D.Ji. Sr.Sec.Public School

Computer Programming

Niagara College

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Jasleen Kaur