Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Jasleen Kaur

Edmonton,AB

Summary

Friendly administrative professional offering excellent client engagement and telephone etiquette skills. A dependable Scheduling Assistant promoting efficiency in shift staffing, making travel arrangements and handling employee timekeeping.. Supervises schedules and projects for timely completion. Excellent interpersonal, leadership, communication and organizational skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

6
6
years of professional experience

Work History

Scheduling Assistant

Misericordia Health Centre
02.2021 - 01.2024
  • Streamlined scheduling processes by implementing efficient organizational tools and techniques.
  • Enhanced team productivity by effectively prioritizing tasks and delegating responsibilities.
  • Improved appointment management with meticulous attention to detail and proactive communication.
  • Supported executive staff, coordinating travel arrangements, booking conferences, and managing calendars.
  • Reduced scheduling conflicts by closely monitoring deadlines and proactively rescheduling appointments as needed.
  • Facilitated smooth daily operations by maintaining accurate records of employee schedules and availability.
  • Filing pre-booked and immediate shifts that result from staff vacation, leave of absence, illness and education leave, anticipating staffing needs and informing managers of shifts that require further attention.
  • Achieved high levels of accuracy in data entry including payroll
  • Managed sensitive information discreetly while ensuring accurate record-keeping practices were maintained throughout the department.
  • Assigns the Afterhours Coordinator within the appropriate geographical area to provide effective and time efficient service for all client and staff inquiries
  • Promoted a professional working environment, providing administrative support for office organization and documentation management.
  • Gathered employee data to develop monthly work schedules, enabling proper staffing for departments for each shift.
  • Developed strong working relationships with management and executive team through effective scheduling and communication skills.

Administrative Clerk

Dynacare
04.2020 - 10.2022
  • Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
  • Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
  • Established administrative work procedures to track staff's daily tasks.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
  • Completed forms, reports, logs and records to quickly handle all documentation for human resources.
  • Scheduled office meetings and client appointments for staff teams.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Processed invoices and orders for medical supplies; Coordinated with vendors to restock inventory as needed.

Customer Service Representative

Kelly Connect
02.2018 - 03.2020
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Education

Certificate - Health Care Support Worker Micro-credential

Red River College of Applied Arts, Science And Technology
Winnipeg, MB
10.2022

College Diploma - Computers

Sheridan College Institute of Technology And Advanced Learning
Brampton, ON
04.2020

Skills

  • Schedule Management
  • Verbal and Written Communication
  • Multitasking Abilities
  • Organizational Skills
  • File Management
  • Document Preparation

Additional Information

Having driver's license and personal vehicle

Timeline

Scheduling Assistant

Misericordia Health Centre
02.2021 - 01.2024

Administrative Clerk

Dynacare
04.2020 - 10.2022

Customer Service Representative

Kelly Connect
02.2018 - 03.2020

Certificate - Health Care Support Worker Micro-credential

Red River College of Applied Arts, Science And Technology

College Diploma - Computers

Sheridan College Institute of Technology And Advanced Learning

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Jasleen Kaur