JASLEEN KAUR
Oshawa,Ontario
Summary
- Experienced Baker with passion for creating delicious desserts, pastries and breads. Detail-oriented and works well in fast-paced environments. Skilled in using variety of baking tools and equipment. Skilled Baker with exceptional knowledge of baking times, methods, temperatures and flavors. Well-versed in proper function and maintenance of bakery utensils and equipment.
- Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
- Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
1
1
year of professional experience
Work History
Baker
Cafe Coffee Day
01.2022 - 12.2022
- Made cupcakes, cookies, doughnuts, sweet rolls, and coffee cakes.
- Operated and maintained bakery equipment, including ovens and mixers.
- Produced consistently high-quality baked goods for customers.
- Collaborated with team members to complete tasks and maintain smooth running .
- Trained and supervised new employees on bakery operations and procedures.
- Analyzed customer preferences to design and create tailored products.
- Coordinated food deliveries to guarantee timely arrival of supplies.
- Cleaned and maintained kitchen equipment and oven.
- Followed food safety standards when handling ingredients.
- Increased sales by 10%.
- Complied with health and safety codes to protect staff and customers.
- Packaged and labeled baked goods with accurate descriptions and ingredients.
- Managed customer service operations, including taking orders and resolving complaints.
Customer Service Representative
Vodafone
01.2023 - 07.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services, and company information.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Education
Bachelor of Science - Psychology
Trent University
Oshawa, ON2027
High School Diploma -
Sumermal Jain Public School
New Delhi, India07.2022
Skills
- Product Knowledge
- Issue Resolution
- Sales Expertise
- Credit and Cash Transactions
- Refunds and Exchanges
- Product and Service Sales
- Staff Training
- Coordination
- Time Management
- Cooking
- Complaint resolution
- Experienced of working in fast paced environment
Additional Information
Availability
MON, TUE,WED(AFTER 4PM)
THUR, FRI, SAT ,SUN( ANYTIME)
Timeline
Customer Service Representative
Vodafone
01.2023 - 07.2023
Baker
Cafe Coffee Day
01.2022 - 12.2022
Bachelor of Science - Psychology
Trent University
High School Diploma -
Sumermal Jain Public School
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