Jasleen Kaur
Customer Service
Winnipeg,Manitoba
Summary
Dedicated Customer Service professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Detail-oriented team player with strong problem-solving skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Creative, energetic professional skilled in office administration, business communications, team collaboration and qualitative and quantitative analysis. Proven to bring streamline complicated operations in fast-paced environment. Manages diversified office administrative functions, manage events, offer customer assistance and provide team support.
Overview
6
6
years of professional experience
1
1
Certification
Work History
CUSTOMER SERVICE REPRESENTATIVE
TTEC WINNIPEG
05.2021 - 03.2023
- Responded to customer requests for products, services, and company information
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests
- Reached out to customers after completed sales to suggest additional service or product purchases
- Answered constant flow of customer calls with minimal wait times
- Educated customers about billing, payment processing and support policies and procedures
- Participated in team meetings and training sessions to stay informed about product updates and changes.
Office Administrator
Reliable
Winnipeg, MB
06.2018 - 11.2020
- Interacted professionally with customers and inside personnel, answering questions and responding to phone and email inquiries.
- Processed financial documents, contracts, expense reports and invoices.
- Created memos, letters and other documents, fostering internal and external communication.
- Booking travel arrangements and accommodations for internal staff
- Assisting in document creation, proofing, and formatting
- Working with our fax marketing system
- Communicating with publications regarding our content
- Posting events on various association websites
- Working with data in databases
- Welcoming and directing visitors at office
- Booking and set-up of meeting rooms as needed
- Maintaining a visitor log
- Managing and distributing incoming mail
ASSISTANT MANAGER
TIM HORTONS
Winnipeg, MB
06.2017 - 10.2018
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs
- Leveraged data and analytics to make informed decisions and drive business improvements
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales
- Established performance goals for employees and provided feedback on methods for reaching those milestones
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Education
Diploma - Computer Science
SHERIDAN COLLEGE
Brampton12.2020
Skills
- Salesforce Management
- Office Supply Management
- Workforce Management
- Goal Setting
- Work Planning and Prioritization
- Scheduling and Coordinating
- Administration and Report
- Detail Oriented
- Transporting Files
- Microsoft Word
- Account Management
- Customer Relations
Certification
- Customer Service Skills Certificate - 2023 - Linkedln
Timeline
CUSTOMER SERVICE REPRESENTATIVE
TTEC WINNIPEG
05.2021 - 03.2023
Office Administrator
Reliable
06.2018 - 11.2020
ASSISTANT MANAGER
TIM HORTONS
06.2017 - 10.2018
Diploma - Computer Science
SHERIDAN COLLEGE
Similar Profiles
Jasleen KaurJasleen Kaur
CUSTOMER SERVICE REPRESENTATIVE at TTEC WINNIPEGCUSTOMER SERVICE REPRESENTATIVE at TTEC WINNIPEG
James ToppJames Topp
Transit Bus Operator at City of Winnipeg - Winnipeg TransitTransit Bus Operator at City of Winnipeg - Winnipeg Transit
Rikki BuckRikki Buck
Public Education Intern at City Of Winnipeg / Winnipeg Fire Paramedic ServicePublic Education Intern at City Of Winnipeg / Winnipeg Fire Paramedic Service
Oluwayomi OgunmolaOluwayomi Ogunmola
Support worker at Turning LeafSupport worker at Turning Leaf
Gavin MasonGavin Mason
Information Technology Intern at Manitoba First Nations SchoolNetInformation Technology Intern at Manitoba First Nations SchoolNet