Jasleen Kamal
Surrey
Summary
Dedicated customer service professional with extensive experience in sales environment and adaptability to expertly handle wide-ranging customer concerns. Collaborates effectively across departments to build and implement effective solutions. Goes above and beyond consistently to solve problems and restore customer loyalty. Stays on top of demands in fast-paced environments. Maintains organized, clean and safe work areas with diligent attention to important details.
Overview
9
9
years of professional experience
Work History
Financial Advisor
Scotiabank
02.2023 - Current
- Developed personal rapport with each client to maintain customer loyalty and establish long-term accounts.
- Ensured compliance with industry regulations and company policies while serving clients'' best interests
- Streamlined client onboarding process, ensuring smooth transition to our financial management services.
- Increased client satisfaction by providing personalized financial advice and investment strategies.
Deputy Returning Officer
Elections Canada
04.2025 - 04.2025
- Managed time effectively to balance multiple tasks such as checking in voters, answering questions, and maintaining lines in an orderly fashion.
- Participated in training sessions prior to Election Day, staying informed on updated procedures and requirements for successful elections management.
- Ensured a fair election by strictly adhering to established protocols and guidelines during ballot handling.
Senior Customer Service Associate
Scotiabank
09.2018 - 02.2023
- Proactively addressed customer concerns in order to prevent escalations and complaints.
- Utilized active listening skills to understand customer needs and provide tailored solutions.
- Assisted customers with product selection, troubleshooting and problem resolution.
Customer Service Representative
Real Canadian Superstore
09.2016 - 10.2018
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business
Education
Certificate - General Studies
Kwantlen Polytechnic University
Surrey, BC01-2022
Skills
- Relationship building and management
- Sales expertise
- Critical thinking
- Organization and time management
- Team player
- Problem resolution
- Multitasking Abilities
- Calm under pressure
Languages
English
Punjabi
Hindi
Timeline
Deputy Returning Officer
Elections Canada
04.2025 - 04.2025
Financial Advisor
Scotiabank
02.2023 - Current
Senior Customer Service Associate
Scotiabank
09.2018 - 02.2023
Customer Service Representative
Real Canadian Superstore
09.2016 - 10.2018
Certificate - General Studies
Kwantlen Polytechnic University
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