Jasleen Gill
Fredericton,NB
Summary
Proficient Shift Manager knowledgeable about scheduling, money handling and team management. Adept at handling all areas of operations. Eager to develop and advance professionally into a more challenging position. Experienced Manager highly effective at keeping operations running smoothly and customers satisfied with high-quality, efficient service. Talent for proactively solving problems and keeping team members on task.
Overview
3
3
years of professional experience
Work History
Shift Manager
MCDONALDS
4535 Highway 7, Woodbridge ON
08.2020 - 01.2024
- Provide outstanding customer service by taking orders, accurately preparing food, and ensuring prompt delivery of orders, resulting in a 95% customer satisfaction rating
- Efficiently managed cash transactions, maintaining a balanced register with zero discrepancies over two years
- Collaborate with team members to maintain a clean and organized dining area, consistently exceeding sanitation standards set by the restaurant.
- Trained and mentored new employees to maximize team performance.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Excelled in every store position and regularly backed up front-line staff.
- Cultivated professional working relationships with peers and supervisors.
- Planned, organized and monitored resources to deliver efficient use of labor, equipment and materials.
- Troubleshot equipment to reduce service calls and downtime.
- Managed staff hiring, training and supervision.
- Kept accurate and detailed records of personnel progress and productivity.
- Monitored daily and weekly key performance indicators to maintain on-track status.
- Implemented policies and standard operating procedures for continuous improvement.
- Created and implemented strategies for improving operational efficiency and accuracy.
- Interpreted work order information and specifications to plan, schedule and complete jobs precisely.
- Reviewed documentation such as invoices and shipping paperwork for accuracy and compliance.
- Led improvement initiatives to advance operational efficiencies and increase revenue.
- Strengthened performance metrics tracking and analysis to enhance tactical and strategic company plans.
- Increased customer satisfaction and grew business by maintaining close relationships with customers.
- Built relationships with customers and managed accounts to drive revenue and profit.
Administrative Assistant
Spectrum Health Care
8901 Woodbine Ave, Markham ON
12.2022 - 11.2023
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Supported office staff and operational requirements with administrative tasks.
- Organized paperwork such as charts and reports for office and patient needs.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Assisted coworkers and staff members with special tasks on daily basis.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
- Established administrative work procedures to track staff's daily tasks.
- Volunteered to help with special projects of varying degrees of complexity.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
- Performed research to collect and record industry data.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Completed forms, reports, logs and records to quickly handle all documentation for human resources.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
Education
Associate of Applied Science - Office Administration
Seneca College of Applied Arts And Technology
North York, ON04.2022
Skills
- Advanced proficiency in Microsoft Office (Excel, PowerPoint, Word)
- Strong organizational and management skills
- Excellent written and verbal communication skills
- Workplace Safety
- Mentoring and Coaching
- Budgeting Knowledge
- Punctual and Reliable
- Goal setting
- Attention to detail
- Communication
- Leadership
- Manager
- Problem-solving
- Team Development
- Staff Development
- Conflict resolution
Languages
English
Full Professional
Volunteer Experience
Brampton Sikh Community, FUNDRAISER, CURRENTLY ENROLLED, Doing social services, raising funds for the needy, and helping the international student community by helping them economically.
Timeline
Administrative Assistant
Spectrum Health Care
12.2022 - 11.2023
Shift Manager
MCDONALDS
08.2020 - 01.2024
Associate of Applied Science - Office Administration
Seneca College of Applied Arts And Technology