Jasleen Dua
Mississauga
Summary
Dedicated and professional individual with a strong academic foundation in Sociology and over seven years of teaching experience in higher education. Recently pursued studies in Project Management to enhance skill set. Demonstrated valuable customer service and interpretation experience, highlighting adaptability to new environments. Proven ability to leverage organizational, analytical, and communication skills in dynamic work environments.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Language Translator
Can Talk (Canada) Inc.
08.2024 - Current
- Provides Professional language interpretation services.
- Maintained confidentiality and professionalism in all client interactions.
Cashier
Popeyes
08.2023 - 03.2025
- Demonstrated strong customer service skills.
- Contributed to team success by assisting in training new staff and improving daily operations.
Customer Representative
Barnes & Aidi Marketing Firm
01.2024 - 08.2024
- Build and maintain strong client relationships.
- Address client concerns and provide solutions promptly.
- Collect and analyze customer feedback for service improvements.
Assistant professor
Khalsa College for Women
07.2016 - 07.2020
- Taught undergraduate sociology courses.
- Conducted research and published academic papers in reputed journals.
Assistant Professor
Guru Nanak Dev University
07.2013 - 04.2016
- Taught foundational sociology courses to undergraduates.
- Mentored students, supervised projects, organized workshops and seminars for students.
Education
Two-year Graduate Certified Course - Project management
Algoma University
01-2025
Masters - Sociology
Guru Nanak Dev University
Amritsar, Punjab01.2011
Skills
- Project Management Fundamentals
- Advanced Research and Analytical Skills
- Academic Curriculum Development
- Communication Skills (Multilingual)- Fluent in English, Hindi, and Punjabi Languages
- Teamwork- Excellent team player with focus on collaboration, team building and customer relations
- Experienced with Microsoft Office (Word, Excel, Power point) on window
- Additional Skills- Punctuality, Quick learner, Multi-tasking, Strong problem-solving skills, Pressure handling and Customer’s Adaptability
- Research aptitude
- Cross-cultural communication
- Translation accuracy
Certification
Learning in Jira Software
Food Handling Certificate
OHRC Certification
CPR & First Aid (level C) licence
Timeline
Language Translator
Can Talk (Canada) Inc.
08.2024 - Current
Customer Representative
Barnes & Aidi Marketing Firm
01.2024 - 08.2024
Cashier
Popeyes
08.2023 - 03.2025
Assistant professor
Khalsa College for Women
07.2016 - 07.2020
Assistant Professor
Guru Nanak Dev University
07.2013 - 04.2016
Masters - Sociology
Guru Nanak Dev University
Two-year Graduate Certified Course - Project management
Algoma University
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