Jasleen Dhillon
Surrey,BC
Summary
Compassionate Health Care Assistant with extensive experience at Fraser Health, skilled in patient-focused care and heavy lifting. Proven ability to enhance patient comfort and satisfaction through empathetic support and strict adherence to hygiene protocols. Recognized for effectively observing and documenting patient responses, fostering trust and open communication.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Health Care Assistant
Fraser Health
05.2024 - Current
- Assisted with patient hygiene, physical comfort, eating, and drinking, and mobility while observing and reporting specific changes.
- Lifted patients using appropriate equipment in accordance with moving and handling policy.
- Reduced risk of infections by adhering to strict hygiene protocols during all aspects of care delivery.
- Observed patient skin conditions and reported findings to registered nurse.
- Improved patient satisfaction by providing compassionate and attentive care to individuals with various health conditions.
- Maintained clean environment with due consideration to health and safety issues and infection control policy.
- Enhanced patient comfort by providing personal care services such as bathing, grooming, and toileting assistance.
- Cultivated strong relationships with patients and families, fostering an environment of trust and open communication that facilitated better healthcare experiences.
Health Care Assistant
Amica White Rock
03.2024 - Current
- Arranged bedding and cushions to enhance patient comfort in bed and chairs.
- Supported nursing staff with care of incontinent patients and promotion of continence care.
- Increased patient safety by promptly addressing concerns and reporting incidents or potential hazards to supervisory staff.
- Assisted nursing staff in maintaining a clean and safe environment for optimal patient recovery.
- Contributed to efficient patient care by accurately documenting medical information and maintaining up-to-date records.
- Ensured reliable communication between patients and healthcare providers by serving as an empathetic listener and effective advocate when necessary.
- Delivered high standard of holistic care to patients to promote equality and dignity.
Front Store Supervisor
Shoppers Drug Mart
10.2022 - 12.2023
- Evaluated employee performance regularly, providing constructive feedback and coaching for improvement when necessary.
- Kept up-to-date on industry trends and competitor activities to inform decisions regarding store layout changes or pricing adjustments as needed.
- Managed cash handling procedures accurately, reconciling daily transactions and maintaining financial records in compliance with company policies.
- Resolved customer complaints professionally, taking appropriate action to address their concerns while adhering to company guidelines.
- Fostered a positive work culture that promoted teamwork, open communication, and continuous learning among staff members.
- Trained new employees on store policies, procedures, and sales techniques, contributing to their success in the role.
- Conducted regular team meetings to review sales performance, discuss areas for improvement, and share best practices.
- Collaborated with management to devise strategies for achieving store targets and maximizing profitability.
Sales Floor Associate
Walmart
10.2019 - 04.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Maintained a clean and organized sales floor, ensuring an efficient shopping experience for customers.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Assisted in inventory management, conducting regular counts and restocking merchandise as needed.
- Utilized strong time management skills to balance multiple responsibilities, including assisting customers, managing inventory, and maintaining store cleanliness.
- Demonstrated excellent communication skills when interacting with both customers and colleagues, fostering a positive work environment.
- Communication with customers professionally and proactively to provide product information and advice.
- Developed strong product knowledge to address customer inquiries accurately and efficiently.
- Increased customer satisfaction by consistently providing knowledgeable assistance and friendly service on the sales floor.
- Actively listened to customers'' needs and preferences, suggesting relevant products tailored specifically for their requirements.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Handled cash transactions accurately, ensuring proper change was given and maintaining balanced registers at the end of each shift.
- Provided exceptional customer service, resulting in numerous positive reviews and repeat business from satisfied clients.
- Participated in ongoing training programs to stay current with industry trends and enhance personal skills related to the role.
- Collaborated with team members to achieve monthly sales targets and maintain high levels of customer satisfaction.
Pharmacy Assistant
Shoppers Drug Mart
10.2020 - 04.2021
- Built productive relationships with customers to establish trust, rapport and increase satisfaction.
- Contributed to loss prevention initiatives by diligently monitoring suspicious activity on the sales floor and reporting concerns promptly to management.
- Assisted with visual merchandising efforts, creating eye-catching displays that attracted potential buyers to specific products or promotions.
- Utilized customer feedback to improve services and apply best practices.
Education
Health Care Assistant - Health Care
Stenberg College
Surrey, BC12.2023
Associate Of Science - Science
Camosun College
Victoria, BC04.2021
High School - Science
High School
Punjab, India 05.2018
Skills
- Time management
- Patient care
- Patient-focused care
- Supporting personal needs
- Empathy and compassionate care
- Attention to detail
- Observing responses
- Calm under stress
- Catheter care
- Heavy lifting
- Emotional and social support
- Documenting behaviors
- Home care aide (HCA)
Languages
English
Native or Bilingual
Punjabi
Native or Bilingual
Hindi
Native or Bilingual
Certification
Food safe certificate
Standard First aid certificate
Timeline
Health Care Assistant
Fraser Health
05.2024 - Current
Health Care Assistant
Amica White Rock
03.2024 - Current
Front Store Supervisor
Shoppers Drug Mart
10.2022 - 12.2023
Pharmacy Assistant
Shoppers Drug Mart
10.2020 - 04.2021
Sales Floor Associate
Walmart
10.2019 - 04.2022
Health Care Assistant - Health Care
Stenberg College
Associate Of Science - Science
Camosun College
High School - Science
High School
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