Jasleen Dhessi
Brampton,ON
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
6
6
years of professional experience
Work History
Retail Sales Associate
Bath And Body Works
Mississauga, Ontario
09.2024 - Current
- Analyzed sales data to identify trends and adjust sales strategies accordingly.
- Developed and maintained relationships with regular customers, providing personalized service to encourage repeat business.
- Arranged merchandise for display to highlight new styles, attract customers, and enhance sales.
- Managed loyalty programs, signing up new members and explaining benefits to enhance customer retention , increasing engagement by 65 %
Dispatch and Customer Service Coordinator
ASL Global Logistics
Brampton, Ontario
01.2021 - 02.2023
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Developed relationships with carriers and vendors to ensure optimal pricing and service levels.
- Monitored phone queue, supported emails and retrieved inbound support faxes.
- Scheduled or dispatched workers, equipment or service vehicles to locations using radios or telephones using supporting applications .
Dental Office Administrator
Castlemore Dental
Brampton, Ontario
10.2020 - 12.2020
- Handled office phone calls, correspondence and packages to keep hygienists and dentists free to focus on patients.
- Assisted with filing insurance claims and ensuring accurate payments were received in a timely manner with kept confidentiality .
- Provided administrative support to the dental team, including scheduling appointments, confirming upcoming visits and managing patient records.
Customer Success Manager
Mcdonalds
St. Catharines, Ontario
10.2018 - 09.2020
- Assigned work and delegated performance of project personnel.
- Implemented customer feedback loops to gather insights and improve products and services while training new individuals .
- Resolved customer complaints promptly and efficiently.
Education
Bachelor of Arts - Hospitality And Tourism Management
Brock University
St. Catharines, ON09-2021
Skills
- Relationship building
- Schedule coordination
- Time management
- MS office
- Team leadership
- Adaptability and flexibility
- Customer relationship management (CRM)
- Verbal and written communication
Languages
English
Native/ Bilingual
French
Elementary
Hindi
Professional
Punjabi
Native/ Bilingual
Timeline
Retail Sales Associate
Bath And Body Works
09.2024 - Current
Dispatch and Customer Service Coordinator
ASL Global Logistics
01.2021 - 02.2023
Dental Office Administrator
Castlemore Dental
10.2020 - 12.2020
Customer Success Manager
Mcdonalds
10.2018 - 09.2020
Bachelor of Arts - Hospitality And Tourism Management
Brock University
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