Jaskomal Sandhu
Customer Service
Winnipeg,MB
Summary
Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.
Overview
4
4
years of professional experience
Work History
Manager
BOSTON PIZZA McPhillips Street
Winnipeg, MB
08.2021 - Current
- Accomplished multiple tasks within established timeframes.
- Onboarded new employees with training and new hire documentation.
- Maximized performance by monitoring daily activities and mentoring team members.
- Evaluated employees' strengths and assigned tasks based upon experience and training.
- Executed regular process updates to reduce discrepancies and enhance scheduling
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
- Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
- Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement.
HOST/SERVER
BOSTON PIZZA McPhillips Street
Winnipeg, MB
08.2020 - 07.2021
- Monitored seating area and checked restrooms regularly to keep spotless.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Assisted managers with quickly resolving service- and food-related issues.
- Took reservations and to-go orders by phone and walk-in, keeping scheduling demands and kitchen output in time to avoid overbooking.
- Assisted FOH and BOH staff with preparing for events to coordinate smooth execution to maximize guest satisfaction.
- Answered customer questions about hours, seating and menu information.
- Used cash registers and credit card machines to cash out customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Mobile Sales Associate
Virgin Mobiles
11.2018 - 06.2020
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Handled over multiple calls per shift signing up new customers, retrieving customer data, presenting relevant product information and cancelling services.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Answered constant flow of customer calls with minimal wait times.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
- Kept customers and other employees up-to-date on latest devices and technology by performing frequent product demonstrations.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Activated both contract and pre-paid wireless phones for customers per month by inserting new SIM cards and batteries, restoring content and establishing new payment accounts.
- Worked to meet or exceed special targets.
Front Desk Security Officer (Part Time)
Garda World ,TJX
07.2019 - 05.2020
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Responded quickly to incidents and assessed active situations for security concerns.
- Worked flexible hours; night, weekend, and holiday shifts.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
- Drafted reports of property damage, theft, accidents and unusual occurrences to document daily activities and irregularities.
Education
Associate of Arts - Interior Design
Humber Institute of Technology And Advanced Learning
Toronto, ON06.2019
High School Diploma -
A.S.N SR SEC School
Delhi, India06.2017
Skills
- Managing Operations and Efficiency
- Technical Proficiency
- Staff Management
- Project Management
- Employee Coaching and Motivation
- Issue and Conflict Resolution
Timeline
Manager
BOSTON PIZZA McPhillips Street
08.2021 - Current
HOST/SERVER
BOSTON PIZZA McPhillips Street
08.2020 - 07.2021
Front Desk Security Officer (Part Time)
Garda World ,TJX
07.2019 - 05.2020
Mobile Sales Associate
Virgin Mobiles
11.2018 - 06.2020
Associate of Arts - Interior Design
Humber Institute of Technology And Advanced Learning
High School Diploma -
A.S.N SR SEC School
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