· Utilized Microsoft Excel to track and manage inventory, ensuring optimal in-stock conditions and reducing stockouts by 10%.
· Leveraged Microsoft Word to create detailed product descriptions and sales reports, enhancing product knowledge and customer service.
· Actively assisted customers, accurately assessing their needs and recommending appropriate products, leading to a 15% increase in paint department sales.
· Organized and verified orders for delivery and pickup, streamlining the process and improving order accuracy by 25%.
· Greeted customers warmly, contributing to a 15% improvement in customer satisfaction scores.
· Ensured accurate cash handling and transaction processing, using Microsoft Excel for record-keeping and financial accuracy.
· Utilized Microsoft PowerPoint to create training presentations, improving staff knowledge and performance.
· Led to improved customer satisfaction by 10%, increased revenue by one-eighth, and better morale and job satisfaction for employees which increased employee retention.
· Collaborated with managers to create and manage employee schedules, using Microsoft Excel for efficient shift planning and minimizing scheduling conflicts.
· Utilized Microsoft Word to document operational procedures and training materials, enhancing team performance and consistency.
· Ensured quick and accurate order preparation and delivery, applying time management skills to maintain high service standards.
Pearson License: Microsoft Excel 2019 Introductory
MS Excel: Advanced proficiency with PivotTables, VLOOKUP, and Charts
MS PowerPoint: Advanced proficiency in creating SmartArt, embedding media, and formatting tables/graphs
Accounting Software:Intermediate proficiency with Tally