Jaskirat Singh
Telecommunication Technician
Ottawa,Ontario
Summary
Experienced Field Technician with a successful background at Bell Canada. Skilled in diagnosing and resolving technical issues, ensuring seamless operations and client satisfaction. Proficient in various technologies. Seeking a technician role to contribute expertise and continue making an impact in telecommunications.
Overview
2
2
years of professional experience
6
6
years of post-secondary education
3
3
Languages
Work History
Technician - Telecommunication
Bell Technical Solutions
Ottawa, ON
11.2022 - Current
- Implemented proactive communication system, reducing client response time by 50% and increasing customer satisfaction rating by 20%.
- Utilized problem-solving skills to troubleshoot and resolve technical issues for over 100 clients per month, resulting in 95% issue resolution rate.
- Troubleshoot complex telecommunications products and systems using a digital multimeter, Smartphone, and PC.
- Install, inspect, and test telecommunication transmission lines and cables for transmission characteristics and to locate faults.
- Diagnose and solve all technical problems related to Cable services, High Speed Internet, Home Phone in accordance with company specification and standards.
- Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
- Splice and repair various types and sizes of telephone and other telecommunication cables including optical fiber.
Supervisor - Security
Signal Of Ottawa
Ottawa, ON
11.2021 - 11.2022
- Provided comprehensive training programs for new hires, ensuring well-equipped to handle their responsibilities as security officers.
- Successfully managed multiple high-stress situations requiring quick decision-making abilities.
- Improved overall security by implementing updated protocols and procedures.
- Assisted in development of comprehensive security plans, addressing potential vulnerabilities and risks.
- Collaborated with management to develop specific goals and objectives related to overall site security initiatives.
- Created detailed reports after conducting risk assessments on various areas within facility premises.
Education
Post Graduation Diploma - Law Clerk
Algonquin College
Ottawa, ON 09.2020 - 08.2021
Post Graduation Diploma - Human Resource Management
St Clair College
Windsor, ON 01.2020 - 08.2020
B.A.LL.B - Law Studies
Guru Nanak Dev University
Amritsar, Punjab, India 08.2014 - 05.2019
Skills
Proficiency in Microsoft Office Suite (Word, Excel, Powerpoint), PC Law, CanLII, Conveyancer, Teraview, Westlaw and Quicklaw, Divorcemate and Fastco
undefinedTimeline
Technician - Telecommunication
Bell Technical Solutions
11.2022 - Current
Supervisor - Security
Signal Of Ottawa
11.2021 - 11.2022
Post Graduation Diploma - Law Clerk
Algonquin College
09.2020 - 08.2021
Post Graduation Diploma - Human Resource Management
St Clair College
01.2020 - 08.2020
B.A.LL.B - Law Studies
Guru Nanak Dev University
08.2014 - 05.2019
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