Jaskirat Singh
Telecommunication Technician
Ottawa,Ontario
Summary
Experienced Field Technician with a successful background at Bell Canada. Skilled in diagnosing and resolving technical issues, ensuring seamless operations and client satisfaction. Proficient in various technologies. Seeking a technician role to contribute expertise and continue making an impact in telecommunications.
Overview
2
2
years of professional experience
6
6
years of post-secondary education
3
3
Languages
Work History
Technician - Telecommunication
Bell Technical Solutions
Ottawa, ON
11.2022 - Current
- Implemented proactive communication system, reducing client response time by 50% and increasing customer satisfaction rating by 20%.
- Utilized problem-solving skills to troubleshoot and resolve technical issues for over 100 clients per month, resulting in 95% issue resolution rate.
- Troubleshoot complex telecommunications products and systems using a digital multimeter, Smartphone, and PC.
- Install, inspect, and test telecommunication transmission lines and cables for transmission characteristics and to locate faults.
- Diagnose and solve all technical problems related to Cable services, High Speed Internet, Home Phone in accordance with company specification and standards.
- Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
- Splice and repair various types and sizes of telephone and other telecommunication cables including optical fiber.
Supervisor - Security
Signal Of Ottawa
Ottawa, ON
11.2021 - 11.2022
- Provided comprehensive training programs for new hires, ensuring well-equipped to handle their responsibilities as security officers.
- Successfully managed multiple high-stress situations requiring quick decision-making abilities.
- Improved overall security by implementing updated protocols and procedures.
- Assisted in development of comprehensive security plans, addressing potential vulnerabilities and risks.
- Collaborated with management to develop specific goals and objectives related to overall site security initiatives.
- Created detailed reports after conducting risk assessments on various areas within facility premises.
Education
Post Graduation Diploma - Law Clerk
Algonquin College
Ottawa, ON 09.2020 - 08.2021
Post Graduation Diploma - Human Resource Management
St Clair College
Windsor, ON 01.2020 - 08.2020
B.A.LL.B - Law Studies
Guru Nanak Dev University
Amritsar, Punjab, India 08.2014 - 05.2019
Skills
Proficiency in Microsoft Office Suite (Word, Excel, Powerpoint), PC Law, CanLII, Conveyancer, Teraview, Westlaw and Quicklaw, Divorcemate and Fastco
OSHA Compliance
Equipment Maintenance
Legal research
Evidentiary management
Skilled in drafting legal documents including applications, forms, complaints, amendments and trial briefs
Proficiency in Microsoft Office Suite (Word, Excel, Powerpoint), PC Law, CanLII, Conveyancer, Teraview, Westlaw and Quicklaw, Divorcemate and Fastco
Timeline
Technician - Telecommunication
Bell Technical Solutions
11.2022 - Current
Supervisor - Security
Signal Of Ottawa
11.2021 - 11.2022
Post Graduation Diploma - Law Clerk
Algonquin College
09.2020 - 08.2021
Post Graduation Diploma - Human Resource Management
St Clair College
01.2020 - 08.2020
B.A.LL.B - Law Studies
Guru Nanak Dev University
08.2014 - 05.2019