Jaskirat Singh
Toronto,ON
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Motivated professional with extensive experience in product sales and distribution. Possesses unmatched leadership and strategy skills to maximize company revenue. Expertise in management, marketing strategies and merchandising.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Amazon.ca
10.2023 - Current
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Customer Experience Associate
Scotiabank
01.2023 - Current
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Streamlined communication with clients for improved understanding of their needs and preferences.
- Collaborated with team members to develop effective strategies for enhancing overall customer experience.
Team Supervisor
Loss Prevention Services Limited
11.2022 - 10.2023
- Enhanced team productivity by implementing efficient workflow processes and monitoring daily progress.
- Developed a cohesive team environment through regular communication, collaboration, and constructive feedback.
- Managed a diverse group of employees to ensure timely completion of projects while maintaining high-quality standards.
Product Manager
SPH
04.2020 - 07.2022
- Increased product adoption by developing and implementing effective marketing strategies.
- Streamlined the product development process for faster time-to-market and improved efficiency.
- Launched successful products by conducting thorough market research and identifying customer needs.
Education
Diploma - Business General
Centennial College of Applied Arts And Technology
Scarborough, ON12.2023
Summer Program - Fashion And Luxury Management
INSEEC Grande Ecole
Paris, France07.2023
Skills
- Information Security
- Complaint resolution
- Call Management
- Data Entry
- Microsoft Office Suite
- Customer Support
- Team Collaboration
- Clerical Support
- Regulatory Compliance
- Financial Transactions
- Customer Relationship Management
- Effective Leadership
- Staff Training
- Report Preparation
- User Feedback Collection
- Competitive Analysis
Timeline
Customer Service Representative
Amazon.ca
10.2023 - Current
Customer Experience Associate
Scotiabank
01.2023 - Current
Team Supervisor
Loss Prevention Services Limited
11.2022 - 10.2023
Product Manager
SPH
04.2020 - 07.2022
Diploma - Business General
Centennial College of Applied Arts And Technology
Summer Program - Fashion And Luxury Management
INSEEC Grande Ecole
Languages
English
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