Jaskirat Grewal
Brampton,Canada
Summary
Detail-oriented and customer-focused Technical Support Representative with a strong background in IT support, system administration, and troubleshooting. Proven ability to diagnose and resolve complex technical issues related to networks, software, and hardware while delivering exceptional customer service. Adept at working with internal tools, documenting technical issues, and optimizing IT environments. Seeking to leverage technical expertise, active listening, and customer relationship skills in a dynamic support role.
Overview
6
6
years of professional experience
Work History
System Administrator
Knack Global PVT LTD
Mohali, India
04.2022 - 12.2022
- Provided technical support and troubleshooting for network, server, and system issues
- Managed and maintained Active Directory, including user accounts, policies, and permissions
- Installed, configured, and monitored Windows and Linux servers, ensuring optimal performance
- Diagnosed and resolved connectivity problems related to LAN, Wi-Fi, and VPN
- Conducted system backups, disaster recovery planning, and security audits
- Automated administrative tasks using PowerShell scripting
- Monitored system performance and provided feedback to improve IT infrastructure.
- Educated customers on best practices for system security and efficient IT usage.
Desktop Support Engineer
Knack Global PVT LTD
Mohali, India
06.2019 - 03.2022
- Delivered first-line technical support for hardware, software, and networking issues.
- Assisted employees and customers with troubleshooting desktop, laptop, peripheral device, and internal software problems
- Managed IT support tickets, ensuring timely resolution and proper documentation
- Configured and maintained IT security measures, including endpoint protection
- Provided IT onboarding and training to new employees on company systems
- Ensured high levels of customer satisfaction through effective issue resolution
- Applied problem-solving skills to diagnose and resolve complex technical issues efficiently.
- Utilized time management skills to prioritize and resolve multiple customer support requests promptly.
Food Supervisor
AW Canada
Schomberg, Canada
01.2023 - Current
- Supervised food preparation, inventory management, and compliance with safety regulations
- Provided leadership and training to team members to ensure efficient operations
- Applied problem-solving and multitasking skills in a fast-paced environment
- Strengthened customer relationship management by resolving service concerns efficiently.
Education
Postgraduate Diploma - Marketing Management
Georgian@ILAC
Toronto, ON04-2024
Postgraduate Diploma - Project Management
Georgian@ILAC
Toronto, ON08.2023
B-Tech - Information Technology
GNDEC
Ludhiana, India05-2019
Diploma - Computer Engineering
GNDPC
Ludhiana, India01.2016
Skills
- Operating Systems: Windows, macOS, Linux
- Networking: TCP/IP, DNS, DHCP, VPN
- IT Support: Active Directory, troubleshooting, system monitoring
- Security: Endpoint protection, firewalls, compliance frameworks (HIPAA, ISO 27001)
- Remote Support: TeamViewer, AnyDesk, Microsoft RDP
- Ticketing Systems: ITIL processes, Zoho, Jira, and Zendesk
- Automation and Scripting: PowerShell, Python (basic)
- Cloud & Virtualization: AWS, Office 365, VMware, Hyper-V
- Backup and Recovery: NAS, disaster recovery planning
- Customer Service: Communication, issue resolution, user education
Key Competencies Achievements
- Diagnosed and resolved over 50 technical issues per week, improving system uptime.
- Reduced IT support ticket resolution time by 15% through proactive troubleshooting.
- Implemented security best practices, enhancing system integrity and compliance.
- Educated customers on IT security measures, improving system reliability and reducing recurring issues.
- Provided technical training to non-technical users, improving IT literacy and reducing support dependency.
- Strengthened customer relationship management by effectively addressing user concerns and ensuring a positive support experience.
Additional Information
Strong ability to multi-task and manage multiple customer inquiries efficiently., Excellent communication skills, with a focus on clear and effective technical support., Passionate about technology and committed to continuous learning in the IT field.
Timeline
Food Supervisor
AW Canada
01.2023 - Current
System Administrator
Knack Global PVT LTD
04.2022 - 12.2022
Desktop Support Engineer
Knack Global PVT LTD
06.2019 - 03.2022
Postgraduate Diploma - Marketing Management
Georgian@ILAC
Postgraduate Diploma - Project Management
Georgian@ILAC
B-Tech - Information Technology
GNDEC
Diploma - Computer Engineering
GNDPC
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