Jaskiranjit Kaur Purewal
Surrey,BC
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
9
9
years of professional experience
Work History
Learning Ambassador (CRET - Reverse Logistics)
Amazon Canada Fulfillment Centre
08.2024 - Current
- Served as a mentor teacher for new hires and existing associates, providing guidance and support throughout their training process.
- Adapted teaching approaches based on feedback from peers and supervisors enabling continuous growth as an ambassador.
- Streamlined onboarding process for new hires, ensuring smooth transition into company culture by providing safety tours throughout the site as well as elaborating their on screen training, essential for their hiring process.
- Championed adoption of mobile learning tools, facilitating on-the-go training opportunities.
- Educated new hires and existing associates for advance training like freight elevator, warehouse deals, line loading and water spider that further facilitate their growth in the department.
Fulfillment Problem Solver
Amazon Canada Fulfillment Centre
05.2021 - Current
- Maintained strict quality control standards, ensuring accurate shipments and reducing returns due to errors.
- Served as a reliable resource for team members, sharing knowledge and best practices to foster a positive work environment and encourage ongoing professional development.
- Streamlined warehouse processes for faster order fulfillment and improved customer satisfaction.
- Championed in reducing buffer for problem solving totes and audit totes to desired number for the next shift.
- Implemented time-saving strategies that resulted in expedited order processing without sacrificing accuracy.
- Developed strong relationships with key partners, facilitating effective communication and problem resolution.
- Enhanced team productivity by providing on-the-job training to coworkers, resulting in reduced errors.
- Took on extra hours and shifts during busy periods to meet tight deadlines.
- Consistently met or exceeded performance targets related to speed, accuracy, safety, teamwork, continuous improvement initiatives.
- Increased order accuracy by identifying and resolving discrepancies in customer orders.
- Reduced concession rates among associates by giving them live feedback on their processed items which not only increase accuracy of items but also reduce the number of frauds done by the customers. Thus, saving the company from huge losses by documenting them into (red phone) which is company's loss prevention website to block fraudulent customers.
Assistant Restaurant Manager
Five Guys Burger And Fries
01.2016 - 12.2020
- Supervised all areas of restaurant to keep it clean and well-maintained.
- Monitored daily cash transactions, ensuring accuracy in all financial reporting processes.
- Fostered relationships with regular patrons, creating a welcoming atmosphere.
- Resolved customer complaints for improved dining experiences and loyalty.
- Managed staff schedules, ensuring adequate coverage during peak times and reduced labor costs.
- Enhanced customer satisfaction by addressing and resolving complaints promptly and professionally.
- Pitched in to help host, waitstaff, and bussers during exceptionally busy times such as dinner hour.
- Improved staff morale through effective communication skills and motivational techniques, resulting in enhanced teamwork and productivity.
- Managed team of up to 20 restaurant staff, maintaining exceptional customer service and quality standards.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Reduced instances of order errors and improved customer satisfaction by implementing digital ordering system.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Motivated staff to perform at peak efficiency and quality.
- Oversaw food preparation and monitored safety protocols.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
Education
Associate of Arts - Mass Communication
Columbia College
Vancouver, BC08-2017
Skills
- Adaptive learning
- Peer mentoring
- Learning styles
- Collaborative learning
Accomplishments
- Documented and recognized for high productivity and quality standards among reverse logistics almost every year since started in Amazon Canada.
- Recognized for following safe working procedures and encouraging Peers for continue doing safe work.
- Recognized for multi tasking while in a critical problem solving role.
Languages
English
Full Professional
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Timeline
Learning Ambassador (CRET - Reverse Logistics)
Amazon Canada Fulfillment Centre
08.2024 - Current
Fulfillment Problem Solver
Amazon Canada Fulfillment Centre
05.2021 - Current
Assistant Restaurant Manager
Five Guys Burger And Fries
01.2016 - 12.2020
Associate of Arts - Mass Communication
Columbia College
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