Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Jaskiran Kaur

Vancouver,Canada

Summary

MBA graduate with extensive experience in strata administration and concierge operations. Demonstrated ability to lead teams, ensure compliance, and enhance resident services. Known for exceptional communication, organizational skills, and problem-solving capabilities.

Overview

10
10
years of professional experience

Work History

Building Manager

FirstService Residential
Vancouver, Canada
03.2023 - Current
  • Oversees daily building operations, coordinates maintenance, and ensures strata compliance.
  • Acts as main liaison between residents, council, and management.

Team Lead Concierge

FirstService Residential
Vancouver, Canada
06.2024 - 04.2025
  • Supervised the concierge team, created schedules, monitored service delivery, and implemented service standards.
  • Implemented training programs for new team members.

Resident Support Services

FirstService Residential
Vancouver, Canada
01.2024 - 05.2024
  • Provided operational and administrative support to enhance resident experience.
  • Managed resident inquiries and facilitated communication between teams.

Part-Time Concierge/Team Lead

FirstService Residential
Vancouver, Canada
03.2023 - 10.2023
  • Delivered professional front desk service, assisted residents and visitors, and maintained security protocols.

Customer Service Representative

Canadian Tire Corporation
Surrey, Canada
10.2022 - 06.2023
  • Provided primary customer support and resolved concerns effectively.
  • Processed transactions and maintained accurate inventory records.

Key Accounts Manager

Dineout India
Pune, India
10.2021 - 04.2023
  • Developed tailored solutions for key clients and promoted new business opportunities.
  • Built strong relationships resulting in long-term client retention.

Customer Relationship Manager

TLC Relationship Management Pvt. Ltd
Pune, India
01.2017 - 07.2021
  • Led membership sales for Club Marriott programs.
  • Coordinated cross-departmental processes to improve service delivery.

Executive Assistant Manager

Holiday Inn Express (IHG)
Chennai, India
12.2015 - 08.2016
  • Improved operational efficiency and profitability.
  • Coordinated events and vendor relationships.

Education

MBA - Business Administration

University Canada West
Vancouver, BC
07.2023

Bachelor of Science - Hospitality & Hotel Administration

I.H.M, NCHMCT & IGNOU
Lucknow, India

Skills

  • Strata management
  • Concierge operations
  • Team leadership
  • Stakeholder communication
  • Problem solving
  • Time management
  • Conflict resolution
  • Building maintenance

Languages

English
Native/ Bilingual
Hindi
Native/ Bilingual
Punjabi
Native/ Bilingual

Timeline

Team Lead Concierge

FirstService Residential
06.2024 - 04.2025

Resident Support Services

FirstService Residential
01.2024 - 05.2024

Building Manager

FirstService Residential
03.2023 - Current

Part-Time Concierge/Team Lead

FirstService Residential
03.2023 - 10.2023

Customer Service Representative

Canadian Tire Corporation
10.2022 - 06.2023

Key Accounts Manager

Dineout India
10.2021 - 04.2023

Customer Relationship Manager

TLC Relationship Management Pvt. Ltd
01.2017 - 07.2021

Executive Assistant Manager

Holiday Inn Express (IHG)
12.2015 - 08.2016

MBA - Business Administration

University Canada West

Bachelor of Science - Hospitality & Hotel Administration

I.H.M, NCHMCT & IGNOU

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Jaskiran Kaur