JASKARN SINGH
Calgary,AB
Summary
Adept Customer Service Representative with a proven track record at Dashmesh Telecommunications Limited, excelling in problem-solving and critical thinking. Demonstrated ability to enhance customer loyalty by 30% through empathetic resolution of complaints and effective dispute management. Skilled in active listening and customer relations, ensuring high levels of satisfaction and repeat business. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
Navpreet Singh
04.2023 - 12.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
Undergraduate Diploma in Finance - Finance
University of Lethbridge
Calgary, AB09.2026
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Customer Relations
Languages
English
Professional Working
Punjabi
Native or Bilingual
Hindi
Native or Bilingual
Timeline
Customer Service Representative
Navpreet Singh
04.2023 - 12.2023
Undergraduate Diploma in Finance - Finance
University of Lethbridge
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