Jaskaran Singh Rattol

• Oversee daily operations of the practice.
• Supervise administrative staff to maintain an efficient workflow.
• Collaborated with the City of Vancouver and BC SPCA to facilitate the retrieval of lost and injured animals from hospital, ensuring their safe transport and care.
• Implement and manage electronic medical records systems.
• Address HR issues as they occur.

Reported individuals who failed to provide adequate care for their pets to the City of Vancouver, ensuring enforcement of animal welfare standards.

• Develop action plans to enhance clinic and staff performance.
• Manage budgeting and financial tasks.
• Collaborate with healthcare providers to improve patient care.
• Ensure adherence to regulatory standards and protocols.
• Manage inventory and the ordering of medical supplies.
• Train and mentor staff in medical terminology and office procedures.

• Assist in the recruitment and training of new subordinate staff.
• Assist the manager in the advertising and marketing strategies.
• Establish and implement procedures for subordinate staff.
• Assign daily tasks to the subordinate staff.
• Prepare and maintain staff schedule.
• Prepare sales reports.
• Plan and budget the purchase of the animal food and other supplies.
• Resolve customer complaints if required.
• Ensure premises are clean and sanitized.
• Ensure safety and proper disposal of garbage.
• Make travel arrangements when required.
• Perform other duties requested by the management.

• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Managed department budgets and generated financial reports for management review.
• Negotiated contracts with vendors and suppliers for office supplies, equipment and services.
• Developed strategies to streamline and improve office procedures.
• Established administrative work procedures to track staff's daily tasks.
• Greet clients with their pets and escort them to the proper help they need Order office supplies
• Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.

• Assisted with patient admissions and discharges, including creating consent forms, estimates, and processing payments.
• Maintained accurate medical records and ensured all client documentation was complete and up-to-date.
• Managed emergency line calls, triaged patients upon arrival, and supported doctors and technicians with examinations, diagnostics, treatments, and procedures.
• Ensured the emergency area was clean, stocked, and equipment properly maintained.
• Handled euthanasia-related tasks, including consent, billing, aftercare, and paperwork.
• Communicated with clients as directed, documenting all interactions in patient files.
• Provided support in the ICU with patient care and animal husbandry.
• Consistently exceeded client expectations and performed additional duties as assigned.