Jaskaran Singh Arora
Ottawa,Canada
Summary
Motivated and customer-focused automotive sales professional with a strong background in technical support, product sales, and customer service. OMVIC certified, with a Full G license and a clean driving record. Passionate about the automotive industry with hands-on knowledge of vehicles and a proven ability to build rapport with clients, understand their needs, and close sales. Known for reliability, clear communication, and a results-driven attitude.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Helpdesk Technician
Bell Technical Solutions
11.2023 - Current
- The job duties and responsibilities are:
- Managing help desk tickets
- Providing solutions and advice on technical issues to BTS Technicians
- Creating manuals for technical training
- Using feedback from BTS Technicians to improve problem-solving techniques and customer service
- Responding to texts, emails, and calls on technical issues
- Documenting and analyzing technical issues and customer interactions
- Attending training sessions and conferences to stay current with best practices on how to help customers with technical issues
Field Service Technician
Bell Technical Solutions
11.2022 - 11.2023
- The job duties and responsibilities are:
- Provide an exceptional customer experience for our clients
- Troubleshoot complex telecommunications products and systems using a digital multimeter
- Smartphone, and PC
- Observe and follow all company Health and Safety rules and policies
- Inform customers of work that will be done and act as an ambassador by professionally representing the Bell brand
- Assess work assignments, installations and services provided by dispatch
- Install and test equipments at customer's premises including internet modems, phone, TV boxes
- Install, remove, maintain and repair aerial and underground telephone and other telecommunication transmission lines
- Connect, disconnect and relocate cable outlets
- Inspect and test telecommunication transmission lines and cables for transmission characteristic's and to locate faults
- Install, remove, maintain and repair aerial drops and other telecommunication transmission lines to provide excellent services to customers
- Inspect, monitor, test and adjust cable transmission and distribution systems
- Diagnose and solve all technical problems related to Cable services, High Speed Internet
- Home Phone in accordance with company specification and standards
- Splice and repair various types and sizes of telephone and other telecommunication cables including optical fiber
- Report and communicate with the company personnel for proper completion of Installation and service work orders at customer's premises.
Gas station Supervisor
Shell
07.2021 - 11.2022
- Supervise and co-ordinate sales staff and cashiers
- Assign sales workers to duties and prepare work schedules
- Authorize payments by cheque and the return of merchandise
- Sell merchandise to customers
- Resolve problems that arise, such as customer complaints and supply shortages
- Maintain specified inventory and order merchandise
- Prepare reports regarding sales volumes, merchandising and personnel matters
- Hire and train or arrange for the training of new sales staff.
Lead (Supervisor)
Alliance Employment Group
05.2021 - 09.2021
- Ensure the site is fully compliant with all safety regulations
- Train, mentor and delegate responsibilities of all construction workers and laborers
- Assist the project manager to ensure that project deliveries and plans are completed accordingly
- Identify changes to the scope of work and manage the change in process
- Strong attention to detail, organization and problem solving tactics
- Conduct site checks to monitor progress and quality standards
- Ability to lead a small team of workers to complete the given task.
Gas station associate
Petro
10.2020 - 03.2021
- Interacting with guests and processing their transactions Maintain the cleanliness of site and stocking.
Customer Support Specialist
Kochar Infotech
12.2019 - 03.2020
- Developed strong relationships with clients, resulting in repeat business and positive feedback.
- Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided timely assistance to customers via phone, email, and live chat channels, ensuring a high level of professionalism at all times.
- Collaborated with cross-functional teams to address customer concerns and improve overall service quality.
- Conducted regular training sessions for new team members, promoting best practices in customer support operations.
- Implemented effective troubleshooting techniques for faster problem resolution and improved customer satisfaction levels.
Sales Representative
Castle toyota
03.2019 - 12.2019
- Identified opportunities for cross-selling additional products and services.
- Generated new sales leads through cold calling and networking activities.
- Maintained knowledge of sales and promotions, return policies and security practices.
Education
Post Graduate Diploma - Computer Programming
Algonquin College
Ottawa, None06.2022
Secondary Education - Non Medical
03.2019
CBSE - undefined
Amritsar03.2017
Metric Education - undefined
CBSE
Amritsar03.2017
Skills
- Remote system analysis
- Remote support
- Support ticket system management
- Problem resolution
- Product sales
- Goal oriented
- Customer relations
- Call center experience
- POS system operation
- Automotive product knowledge
- Customer relationship management
- Upselling and cross-selling
- OMVIC regulations compliance
- Test drive facilitation and safety
- Full G License & Clean Driving Record
Languages
English - Native or Bilingual
Native or Bilingual
Punjabi - Native or Bilingual
Native or Bilingual
Hindi - Native or Bilingual
Native or Bilingual
Urdu - Full Professional
Professional Working
Certification
- OMVIC Certified – Automotive Salesperson
- Full G Driver’s License – Clean Driving Record
Availability
Available 7 days Sunday to Saturday Anytime
Timeline
Helpdesk Technician
Bell Technical Solutions
11.2023 - Current
Field Service Technician
Bell Technical Solutions
11.2022 - 11.2023
Gas station Supervisor
Shell
07.2021 - 11.2022
Lead (Supervisor)
Alliance Employment Group
05.2021 - 09.2021
Gas station associate
Petro
10.2020 - 03.2021
Customer Support Specialist
Kochar Infotech
12.2019 - 03.2020
Sales Representative
Castle toyota
03.2019 - 12.2019
Post Graduate Diploma - Computer Programming
Algonquin College
Secondary Education - Non Medical
CBSE - undefined
Metric Education - undefined
CBSE
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