Jaskaran Singh vig
Surrey
Summary
Offering customer-focused approach and genuine willingness to learn and grow in dynamic environment. Brings solid foundation in communication and organization, easily adapting to new information and procedures. Ready to use and develop problem-solving and multitasking skills in Front Desk Agent role.
Overview
2
2
years of professional experience
Work History
Front Desk Agent
Surestay By Best Western
07.2024 - Current
- Assisted guests with check-in and check-out processes, ensuring efficient service and satisfaction.
- Managed reservations using property management system, optimizing room availability and guest experiences.
- Addressed guest inquiries and concerns promptly, enhancing overall customer service quality.
- Collaborated with housekeeping to maintain cleanliness and readiness of rooms for new arrivals.
- Provided information on local attractions and services, enriching guests' stay experience.
- Collected room deposits, fees, and payments.
Front Desk Agent
Atrium Inn
10.2023 - 05.2024
- Processed payments accurately, ensuring compliance with hotel policies and procedures.
- Conducted daily front desk operations, maintaining organized records and communication logs.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Adapted to high-pressure situations, demonstrating flexibility in managing multiple tasks simultaneously.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
Education
Bachelors - Hospitality
Western Community College
Surrey07-2027
Diploma - Hospitality
Vidhya Jyoti Eduversity
Punjab 03-2023
Skills
- Customer service
- Guest services
- Problem-solving skills
- Cash handling
- Guest relations
- Microsoft office
- Inventory oversight
- Fluent in English and hindi
Languages
English
Full Professional
Timeline
Front Desk Agent
Surestay By Best Western
07.2024 - Current
Front Desk Agent
Atrium Inn
10.2023 - 05.2024
Bachelors - Hospitality
Western Community College
Diploma - Hospitality
Vidhya Jyoti Eduversity