Jaskaranpreet Kaur
Surrey,Canada
Summary
As an Office Receptionist, my primary objective is to support office operations by managing front desk activities, coordinating appointments, and providing exceptional customer service. I aim to create a welcoming and efficient work environment through effective communication and organizational skills. Dependable worker with a background in fielding phone calls, communicating care plans and handling all appointment scheduling for busy physician offices. Confident Clinical Assistant with a compassionate demeanor and experience preparing patients for examinations.
Overview
2
2
years of professional experience
Work History
Clinical Assistant
LASIK MD
Surrey, British Columbia
01.2025 - Current
- Assisted with patient consultations and provided information about LASIK procedures.
- Coordinated pre-operative assessments and documented patient medical histories accurately.
- Perform a wide range of diagnostic eye scans, including Autorefractor (AR), Orbscan, fundus imaging, topography, EPI-OCT, Zywave aberrometry, and biometry, to support pre-operative and post-operative assessments for refractive surgery patients.
- Conduct pre-screening interviews with patients, gathering key medical history, such as current medications, allergies, previous eye exams, and the age of current corrective lenses.
- Assist in the patient flow process by preparing charts, verifying patient information, and ensuring a smooth handoff to optometrists and ophthalmologists.
- Ensure accuracy and quality of imaging and data collected, following strict clinical protocols and equipment calibration standards.
- Maintain a professional, patient-centered approach, educating patients about procedures, and ensuring comfort throughout the diagnostic process.
Optometrist Assistant
Metropolis Eyecare Centre
04.2023 - Current
- Carried out initial ocular examinations, encompassing auto-refractor, tonometry, and OCT.
- Managed IFILE records and participated in visual field testing and Dilation.
- Facilitated patient education and made sure that appointments went smoothly.
- Greeted and assisted patients and visitors, ensuring a positive first impression.
- Managed phone calls, scheduled appointments, and handled patient inquiries.
- Maintained patient records and coordinated with clinical staff for efficient patient flow.
- Implemented new procedures and technologies that improved efficiency and streamlined operations.
- Successfully managed front desk operations, enhancing patient and visitor experience.
- Trained new reception staff on office procedures and communication protocols.
Education
Diploma - Business Administration
Capilano University
BC, CanadaHigh School Diploma -
State Public School
Punjab, IndiaSkills
- Customer Service
- Appointment Scheduling
- Communication
- Organization
- Problem-solving
- Microsoft office Skills
- Medical history documentation
- Clinical protocol adherence
Professional Development
Completed a comprehensive training program with companies like Alcon and Johnson & Johnson focused on enhancing customer service skills.
Roles And Responsibilities
- Greeted and assisted patients and visitors, ensuring a positive first impression.
- Managed phone calls, scheduled appointments, and handled patient inquiries.
- Maintained patient records and coordinated with clinical staff for efficient patient flow.
Volunteer Experience
Sikh Temple, Vaisakhi Parade & Festival
References
Available upon request.
Leadership Experience
- Successfully managed front desk operations, enhancing patient and visitor experience.
- Trained new reception staff on office procedures and communication protocols.
Communication Skills
Implemented new procedures and technologies that improved efficiency and streamlined operations.
Timeline
Clinical Assistant
LASIK MD
01.2025 - Current
Optometrist Assistant
Metropolis Eyecare Centre
04.2023 - Current
Diploma - Business Administration
Capilano University
High School Diploma -
State Public School