Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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JASKARANJIT KAUR

Belleville,CA

Summary

Hardworking Shift Leader gifted at reviewing team tasks to assure quality. Engaging and personable coach and employee trainer successful at maximizing team productivity. Consistently recognized for hard work, attention to detail and goal achievement.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Evening Shift Supervisor

Popeyes Louisiana Kitchen
11.2022 - Current


  • Oversaw quality control measures during production runs on the evening shift, identifying issues early on for swift correction before they impacted output targets or client satisfaction levels.
  • Developed strong relationships with team members through open communication channels, serving as an accessible point of contact for addressing concerns or soliciting feedback.

Team Member

Tim Hortons
10.2022 - 01.2024
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.

Part-time Tele Caller

Caseroot Ltd.
07.2021 - 05.2023
  • Handled customer issues and queries, provided solutions with 82% satisfaction rate.
  • Boosted client retention rates by providing timely follow-ups and maintaining strong relationships with key accounts.
  • Consistently met or exceeded daily call quotas, demonstrating exceptional time-management skills and dedication to achieving results.
  • Leveraged CRM database to manage customer data, log calls and other activities and generate reporting to deliver actionable insights and develop sales pipeline.

Clerk

Mata Gujri Public School
07.2020 - 05.2022
  • Handled all operations related to handling operations, administrations work, records, accounts, making appointments, etc.
  • Interacted with customers by phone, email, or in-person to provide information.
  • Improved customer satisfaction by promptly answering inquiries and providing accurate information.
  • Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.

Education

Global business management -

Loyalist college
Belleville, CA
01.2024

Master of Business Administrations in HR and Finance -

Lovely Professional University
Jalandhar, Punjab
01.2022

Bachelor of commerce -

Punjabi University
Patiala, Punjab
01.2020

Skills

  • Customer service
  • Leadership
  • Staff education and training
  • Quality Inspections
  • Sales and Upselling
  • Inventory Assessment
  • Production Planning
  • Workplace Safety
  • Policy Enforcement

Certification

  • Food Handler Certification, Joms International Academy. ISO Company, Ropar, Punjab
  • Certified in self-makeup, Joms International Academy, ISO Company
  • Completed supply chain and operations, excel advance formula and essential training, LinkedIn learning
  • Completed consumer behavior and neuromarketing certificates, LinkedIn learning

Languages

English
Professional Working

Timeline

Evening Shift Supervisor

Popeyes Louisiana Kitchen
11.2022 - Current

Team Member

Tim Hortons
10.2022 - 01.2024

Part-time Tele Caller

Caseroot Ltd.
07.2021 - 05.2023

Clerk

Mata Gujri Public School
07.2020 - 05.2022

Global business management -

Loyalist college

Master of Business Administrations in HR and Finance -

Lovely Professional University

Bachelor of commerce -

Punjabi University

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JASKARANJIT KAUR