JASKARAN SINGH DHAMI
Mississauga,On
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
5
5
years of professional experience
Work History
Deck Supervisor
City of Mississauga
06.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty.
- Managed emergency situations effectively, executing contingency plans swiftly to minimize disruptions in normal operations.
Lifeguard and Instructor
City of Mississauga
06.2021 - Current
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Provided friendly customer service to guests and addressed concerns.
- Promoted a positive learning environment by establishing clear expectations and maintaining consistent classroom management techniques.
- Tracked student progress, frequently checking in with struggling students and identifying root causes of problems.
Retail Sales Associate
SVP Sports
03.2021 - 03.2022
- Ensured customer satisfaction through effective communication and problem-solving
- Maintained inventory levels by restocking products.
- Maintained cleanliness and orderliness of the store after closing hours.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
Volunteer
Malton Community Centre
06.2019 - 07.2019
- One year as an assistant Lifeguard
- Interacted with kids and brought up their confidence in the pool.
- Maintained clean, neat, and operational facilities to serve program needs.
Education
Bachelor of Science - Medical Physics
Toronto Metropolitan University
Toronto, ON05.2027
High School Diploma -
Lincoln M. Alexander Secondary School
Mississauga, ON06.2022
Skills
- Excellent Communication
- Team Player
- Problem-Solving
- Fast-Paced Worker
- Proactive Thinker
- Time Management
- Multitasking
Languages
ENGLISH
Native or Bilingual
FRENCH
Professional Working
PUNJABI
Elementary
References
Available upon request
Timeline
Deck Supervisor
City of Mississauga
06.2023 - Current
Lifeguard and Instructor
City of Mississauga
06.2021 - Current
Retail Sales Associate
SVP Sports
03.2021 - 03.2022
Volunteer
Malton Community Centre
06.2019 - 07.2019
Bachelor of Science - Medical Physics
Toronto Metropolitan University
High School Diploma -
Lincoln M. Alexander Secondary School
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