JASKARAN SINGH
Surrey,BC
Summary
Experienced with customer relationship management, ensuring high levels of customer satisfaction and retention. Utilizes persuasive communication techniques to drive sales and foster customer loyalty. Track record of effectively collaborating with team members to achieve sales objectives and maintain positive store environment.
Overview
5
5
years of professional experience
Work History
Truck Driver
DIABETES CANADA
06.2024 - Current
- Operated with safety and skill to avoid accidents and delays.
- Maintained a clean driving record while adhering to company policies and federal regulations for transportation safety.
- Maintained daily, legible DOT log book and submitted corresponding documents.
- Inspected trucks for malfunctions and reported vehicles to management for corrective action.
Customer Service Representative
SAVE ON FOODS
02.2020 - 05.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Sales Associate
H&M
01.2023 - 02.2024
- Provided positive first impressions to welcome existing, new, and potential customers.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Engaged with customers to effectively build rapport and lasting relationships.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Managed inventory to ensure product availability, contributing to uptick in sales.
Education
Associate of Science -
Kwantlen Polytechnic University
Surrey, BC12-2021
Skills
- Exceptional customer service
- Multi-tasking strength
- Problem-solving skills
- Excellent people skills
- Reliable and punctual
- Sales expertise
- Retail store support
Languages
English
Native or Bilingual
Punjabi
Native or Bilingual
Timeline
Truck Driver
DIABETES CANADA
06.2024 - Current
Sales Associate
H&M
01.2023 - 02.2024
Customer Service Representative
SAVE ON FOODS
02.2020 - 05.2024
Associate of Science -
Kwantlen Polytechnic University
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