Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Jaskaran Singh

Toronto,ON

Summary

Achieved consistent customer satisfaction at Fashion IQ by leveraging exceptional service skills and problem-solving abilities. Excelled in customer relationship management and sales, significantly boosting loyalty and meeting sales targets. Demonstrated expertise in active listening and product knowledge, ensuring efficient resolution of customer issues and driving repeat business.

Overview

6
6
years of professional experience

Work History

Customer Service Representative

Fashion IQ
09.2023 - 04.2024
  • Handled customer inquiries and suggestions courteously and professionally.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Sales Associate

Simran Collection
07.2018 - 02.2022
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to build rapport and loyalty.
  • Helped customers locate products and checked store system for merchandise at other sites.

Education

M.D. - Tourism And Hospitality

Alpha College of Business And Technology
Toronto
12.2024

Skills

  • Customer Service
  • Active Listening
  • Data Entry
  • Problem-solving abilities
  • Client Relations
  • Technical Support
  • Customer Relationship Management (CRM)
  • Quality Control
  • Product Knowledge
  • Team Development
  • Order Processing
  • Store maintenance
  • Product Sales
  • Order Fulfillment
  • Service Upselling

Languages

English
Full Professional
Hindi
Full Professional
Punjabi
Full Professional

Timeline

Customer Service Representative

Fashion IQ
09.2023 - 04.2024

Sales Associate

Simran Collection
07.2018 - 02.2022

M.D. - Tourism And Hospitality

Alpha College of Business And Technology

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Jaskaran Singh