Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
4
4
years of professional experience
Work History
Receptionist
Tandoori Flame
02.2023 - 10.2023
Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Confirmed appointments, communicated with clients, and updated client records.
Kept reception area clean and neat to give visitors positive first impression.
Answered phone promptly and directed incoming calls to correct offices.
Call Center Representative
GOEASY
01.2022 - 02.2023
Responded to customer calls and emails to answer questions about products and services.
Adhered to company policies and scripts to consistently achieve call-time and quality standards.
Placed outbound customer service or customer satisfaction calls to follow up on issues.
Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
Call Center Representative
LASERBODY MD
10.2020 - 12.2021
Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Exhibited high energy and professionalism when dealing with clients and staff.
Educated customers about billing, payment processing and support policies and procedures.
Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Quality Control Inspector
DECIEM The Abnormal Beauty
10.2019 - 09.2020
Inspected incoming and outgoing materials for accuracy and quality.
Communicated with production team members about quality issues.
Inspected quality of products, taking note of functionality, appearance and other specifications.
Performed visual inspections and non-destructive tests where appropriate.