Jaskaran Mroke
Surrey,BC
Summary
Experienced Supervisor and Manager leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals. Also, Friendly Postmaster with 1 years of experience managing daily postal operations. Directs and coordinates operation, management and support services. Develops detailed reports of all post office activities. Proven history of training, managing and evaluating performance for up to 6-7 employees.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Post Office Manager
Shoppers Drug Mart
01.2023 - Current
- Assisted customers in determining proper postal service to align with individual needs.
- Efficiently and kindly handled customer complaints and issues to increase satisfaction rates.
- Hired, trained and evaluated performance of 6-7 employees.
- Developed and maintained detailed reports of all post office activities.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Supervisor
Shoppers Drug Mart
07.2021 - 01.2023
- Maintained compliance with company policies, objectives, and communication goals.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Evaluated employee performance and coached and trained to improve weak areas.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Monitored workflow to improve employee time management and increase productivity.
- Ensures store employees present proper image to the public in accordance with Uniform Policy and Dress Code Guidelines.
- Worked flexible schedule and extra shifts to meet business needs.
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Runs the end of day for the POS system and responsible for opening and closing the store.
Cashier
Shell PLC
09.2019 - 07.2021
- Answered questions about store policies and addressed customer concerns.
- Addressed customer needs and made product recommendations to increase sales.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
Home Tutor
Volunteer Work
06.2017 - 04.2019
- Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
- Supported students with helpful study habits and exam strategies.
- Provided homework assistance using specific curriculum and materials.
- Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.
- Planned lessons for allotted time to strengthen weak subjects and build skills.
- Tutored diverse groups of students to strengthen subject comprehension, boost confidence and build important learning skills.
- Helped students prepare for tests and exams by providing guidance, motivation, and encouragement.
- Worked one-on-one with 8-10 students in core subjects.
Education
ECEA Course - Early Childhood Education Assistant (ECEA)
Coastal College of BC
Surrey, BC11.2023
BBA - Supply Chain Management
Yorkvillle University
New Westminster, BC12.2021
High School Diploma -
State Public School, Shahkot
Punjab, India03.2018
Skills
- Adaptable and Fast learner
- Problem-solving abilities
- Patience
- Punctuality and dependability
- Positive Reinforcement
- Interpersonal and Written Communication
- Arts, Crafts, and Games
- Values and ethics
- Reliability
Languages
English
Full Professional
Punjabi
Native or Bilingual
Hindi
Native or Bilingual
Certification
ECEA Certificate
Availability
Available for full time work with flexible schedule.
References
Available upon request.
Timeline
Post Office Manager
Shoppers Drug Mart
01.2023 - Current
Supervisor
Shoppers Drug Mart
07.2021 - 01.2023
Cashier
Shell PLC
09.2019 - 07.2021
Home Tutor
Volunteer Work
06.2017 - 04.2019
ECEA Course - Early Childhood Education Assistant (ECEA)
Coastal College of BC
BBA - Supply Chain Management
Yorkvillle University
High School Diploma -
State Public School, Shahkot
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