Jaskaran Kaur
Brampton
Summary
Customer service professional with proven track record in delivering high-quality support in call center environment. Known for reliability and adaptability in meeting customer needs. Adept at fostering teamwork and achieving results through effective collaboration and customer engagement.
Overview
8
8
years of professional experience
Work History
CUSTOMER SERVICE REPRESENTATIVE
Syndicate group Inc
08.2021 - 12.2022
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Met customer call guidelines for service levels, handle time and productivity.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
Customer Service Representative
Groupe Morneau
06.2020 - 07.2021
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Customer Support Associate
HDFC
03.2015 - 09.2017
- Provided customer service support, responding to inquiries in a timely manner
- Collaborated effectively with cross-functional teams to address complex customer issues and achieve positive outcomes.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Served as a reliable point of contact for internal departments, sharing expertise on product features, functionalities, and customer support best practices.
- Achieved high service ratings for consistently meeting and exceeding performance targets in call resolution times and quality assurance evaluations.
Education
IBM | BUSINESS MANAGEMENT -
St. Clair College of Applied Arts And Technology
Windsor, ON01.2018
MBA - HR AND MARKETING IN HUMAN RESOURCES AND MARKETING
SBBS UNIVERSITY
Punjab, India04.2015
BBA - HR AND MARKETING IN HUMAN RESOURCES MANAGEMENT
SBBS UNIVERSITY
Punjab, India01.2013
Skills
- Customer service
- Call center experience
- Problem-solving abilities
- Complaint handling
- Microsoft windows and office
- Customer satisfaction measurement
- Call management
- Customer relationship management (CRM)
Additional Information - References
Summit - Supervisor, Syndicate Group Inc. - 647-970-4683
Mathieu Richard - Operation Supervisor, Groupe Morneau - 647-224-7072
Timeline
CUSTOMER SERVICE REPRESENTATIVE
Syndicate group Inc
08.2021 - 12.2022
Customer Service Representative
Groupe Morneau
06.2020 - 07.2021
Customer Support Associate
HDFC
03.2015 - 09.2017
MBA - HR AND MARKETING IN HUMAN RESOURCES AND MARKETING
SBBS UNIVERSITY
BBA - HR AND MARKETING IN HUMAN RESOURCES MANAGEMENT
SBBS UNIVERSITY
IBM | BUSINESS MANAGEMENT -
St. Clair College of Applied Arts And Technology
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