Jaskaran Jaskaran

• Championed diversity and inclusion efforts within the workplace, resulting in an inclusive environment that fostered creativity and innovation among employees from various backgrounds.
• Led change management initiatives to drive organizational transformation without compromising employee morale or productivity levels.
• Established robust risk mitigation strategies to safeguard against potential operational challenges or disruptions.
• Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
• Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
• Launched new products and services with thorough market research, leading to increased revenue growth.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• Reduced operational costs through comprehensive process improvement initiatives and resource management.
• Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
• Maximized performance by monitoring daily activities and mentoring team members.

• Interacts positively and professionally with patients and other customer contacts, both in person and through phone communications.
• Understands operations of the clinic and policies and procedures of the company to effectively, accurately and completely provide information to and obtain information from patients and other contacts.
• Schedules patient appointments using principles and protocols to productively schedule.
• Exercises sound judgment, consistent with established guidance from provider’s parameters, in determining urgency of patient’s need to be seen by a provider and in scheduling appointments. When unclear, seeks assistance from care staff.
• Takes initiative to contact patients potentially available with short notice to fill open time in provider schedule.
• Contacts patients to confirm future appointments.
• Contacts and facilitates scheduling of treatment with staff or contracted specialty providers according to guidance from general dentist. Notifies patients of co-payments, coordinates transfer of appropriate information to the referral provider, and provides necessary information to the patient.
• Review patient records prior to appointment to assure necessary information is available and updated, including insurance information. Seeks updated information from patient when needed. Determines that all patient insurance coverages are set-up appropriately in dental practice system.
• Communicates patient charges for future appointed treatment to the patient.
• Establishes payment plans with patients for treatment plans and charges that aren’t complex.
• Collects patient charges at point of service for co-insurance or non-covered services, applying established patient payment guidelines. Creates appropriate record of patient charges and payments received.
• Reconciles own charge, payment and account adjustment activities.
• Performing the duties of other dental clerical positions and to act on back up to these positions when necessary.

Back up Billing Clerk:

• Reconcile daily charge payment and adjustment activities.
• Prepare daily cash receipts for bank deposits and send appropriate documentation to Patient Accounting Clerk.
• Ascertaining why claims have been rejected and implementing corrective measures.
• Updating patient's personal and dental insurance details as needed.
• Review the daily billing activity of Dental Receptionist working in the clinic.

• Helped meet changing demands by recommending improvements to business systems or procedures.
• Frequently inspected production area to verify proper equipment operation.
• Evaluated customer needs and feedback to drive product and service improvements.
• Devised and implemented processes and procedures to streamline operations.
• Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
• Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.