Jaskaran Gambhir
Mississauga,Canada
Summary
Progressive healthcare leader and Decisive manager offering exceptional record of achievement over 12+ years, in leading multi-disciplinary health teams ,with exceptional communication and interpersonal skills, utilizing strategic negotiations and analytical approach to solve challenging situations and build mutually beneficial positive partnerships, for JCI accredited and internationally well-known super - specialty hospitals and healthcare providers.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Regional Manager – Laboratory and health services centers
Dynacare
09.2022 - Current
- Leading day to day operations of lab and health services centers in Toronto, with a focus on delivery of highest quality care and exceptional patient experience, through process optimizations, new initiatives and innovative strategies
- Bringing stakeholders on a common platform for reviewing business and operations metrics, outlining safety, people, quality, culture and costs, proposing action plans and negotiating strategies with senior management to address gaps
- Managing a highly engaged team of over 50 Phlebotomists and allied professionals, ensuring their wellbeing along with skill development, training and credentialing, monitoring the quality of care being delivered to patients
- Developed a accountable team, through strategic hiring, onboarding and performance management, prioritizing their commitment towards organizational growth and culture, leading to a significant improvement in NPS and CEI
- Closely coordinating with finance team to manage budgets and costs, reviewing productivity, managing payroll and staffing
- Monitoring operational and capital expenditures, to keep costs aligned with budgets
- Active member of SOP Committee, supporting clinical and operations teams with revising and improving policies and procedures, ensuring processes are executed in compliance with public health and Ministry of health by laws
- Successfully advising and consulting on existing and new projects
- Currently tasked with leading and executing an organization wide project to enhance EMR/EHR system, for improving efficiency in delivery of patient results
- Collaborating with business development and marketing teams, to review patient volumes, revenue and outcomes, assisting in launch of new products at health centers, giving feedback on patient engagement and brand placement
- Proactively working alongside quality team to drive organizational quality and patient safety programs, with occurrence management, ensuring timely root cause analysis, corrective and preventive actions for mitigating risks.
Sr Manager (Unit Head) – Operations and clinical affairs
Manipal Hospitals Pvt Ltd
04.2019 - 05.2022
- Facilitated day-to-day operations and clinical affairs, in the fast paced and dynamic environment of the tertiary care multi-specialty hospital, significantly improving patient experiences and outcomes through process transformations
- Instrumental in restructuring quality and patient safety framework of the super specialty hospital, appreciated by Group CEO, for securing least audit observations in national accreditation bodies (NABH) annual quality audit 2021
- Actively involved in hiring, onboarding, privileging, and credentialing of clinical staff and specialists, scheduling new hire trainings, maintained strategic relationships with unions and professional associations, Successfully managed and delivered project for addition of new specialties, with establishing of kidney transplant and In vitro fertilization units in the hospital, along with introducing academic programs in critical & acute care
- Revamped occurrence management system, simplifying process to log incidents and educating staff on timely reporting, for a faster investigation to identify enterprise-wide risks and implementing respective corrective actions
- Leveraged shared resources for improvements in patient experience and operations sustainability, analyzing quality and patient safety trends, creating reports and sharing dashboards with Sr Leadership and medical affairs committee
- Improved employee engagement and established education modules provided technical support to employees, to curate and develop them as future operations leaders through sharing industry trends and best practices in healthcare.
Director - Operations
Rajas Healthcare (Dentistry, Physiotherapy & Dietetics Clinic network)
04.2018 - 03.2019
- Successfully delegated complete administrative functions: from customer relationship, patient experience management, infection control, treatment coordination operational quality and patient safety processes
- Developed and executed business strategies, quality assurance policies along with the annual operating plans for the clinics focusing on employee engagement, customer experience and organizational growth
- Achieved breakeven within 4 months of operations to become a desired center of excellence for dentistry, receiving recognition from the provincial government in 2019, for outstanding quality and patient care.
Sr Manager and unit head – Operations
Medicover Healthcare & Hospitals
11.2017 - 04.2018
- As unit head successfully led operations of 2 IVF (Fertility clinics) from project phase to regulatory compliant and clinically operational phase within defined timelines and budgets
- Facilitated all unit operations from medical affairs, customer care, patient safety, quality assurance, supply chain along with monitoring clinical, quality and business performance indicators
- Developed operational budgets, recruited and mentored staff, planned and executed marketing strategies, successfully completing 20 IVF procedures, with 60% positivity rate in first quarter of operations.
Deputy Manager – Business development
Medanta – The Medi-city Hospital
04.2017 - 11.2017
- Successfully launched Medanta’s first outreach satellite Med Centre in north India, with diagnostic, pharmacy dedicated telemedicine and outpatient services, helping millions access Medantas – Network of Physicians
- Spearheaded campaigns with launching specialty clinics, leading to an incremental growth in patient volume for tertiary care oncology, cardiology, orthopedics, hepatobiliary along with liver, kidney transplant programs
- Linked multiple medical offices in the region to Medanta’s Super specialty tele - medicine and virtual care system as a certified network implementation specialist
- Helping rural areas access super specialty care.
Assistant Manager – Business Development
Fortis Hospitals Pvt Ltd
06.2013 - 04.2017
- Member of core team behind operationalizing the green field 250 bedded super specialty hospital, tasked with ensuring complete regulatory compliance, setting up customer care and business development departments
- Responsible for front office patient coordination along with planning and executing sales strategies (ATL, BTL, Digital & PR)
- Achieved revenue of CAD 2,00,000 within first revenue cycle of launch
- Designed and implemented clinical specialty specific marketing campaigns, resulting in an increased outpatient footfall and indoor patient conversion, within first year of operations.
Education
Master’s in health administration (MHA) -
Canadian Equivalency of Master’s Degree -MBA
09.2016
Bachelor of Sciences - Dentistry (BDS) -
Canadian Equivalency - Professional Dentistry
12.2009
Skills
- Leadership development
- Quality assurance
- Patient safety
- Medical affairs
- Strategy
- Data analytics
- Process improvement
- Customer experience
- Project management
- Human resources planning
- Health IT
- MS office
- Team management
- Regulatory compliance
- Leadership development
- Change Management
- Finance
- Business development
Websites
Languages
Highly Proficient in written and oral English
Punjabi
Hindi
Certification
- Member and Fellow – ISQua – International society for quality assurance in healthcare
- Certified quality and patient safety accessor/auditor for Hospital’s and healthcare organizations, by National accreditation board for hospitals and healthcare organizations (NABH) – India and quality council of India (QCI)
- Certified project management professional (PMP) – Project Management Institute (PMI)
- Certified in healthcare sales and marketing optimization by Sales force.
- Visiting Faculty – MBA Healthcare Management (Quality and Patient safety) – Chitkara University - India
Citizenship
Canadian Permanent Resident
Timeline
Regional Manager – Laboratory and health services centers
Dynacare
09.2022 - Current
Sr Manager (Unit Head) – Operations and clinical affairs
Manipal Hospitals Pvt Ltd
04.2019 - 05.2022
Director - Operations
Rajas Healthcare (Dentistry, Physiotherapy & Dietetics Clinic network)
04.2018 - 03.2019
Sr Manager and unit head – Operations
Medicover Healthcare & Hospitals
11.2017 - 04.2018
Deputy Manager – Business development
Medanta – The Medi-city Hospital
04.2017 - 11.2017
Assistant Manager – Business Development
Fortis Hospitals Pvt Ltd
06.2013 - 04.2017
Master’s in health administration (MHA) -
Canadian Equivalency of Master’s Degree -MBA
Bachelor of Sciences - Dentistry (BDS) -
Canadian Equivalency - Professional Dentistry
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