Jaskaran Buttar
Calgary
Summary
Energetic and adaptable professional with strong leadership and organizational skills. Understands business operations and financial management, with expertise in strategic planning and team coordination. Committed to driving growth and efficiency while fostering positive workplace culture.
Overview
6
6
years of professional experience
Work History
Dispatch Supervisor
I-Haul-trucking
Calgary, AB
08.2023 - Current
- Supervised team of more than 100 employees and provided training focused on maximizing overall performance.
- Managed daily workloads, ensuring all available personnel were utilized effectively to meet service demands.
- Implemented schedule and policy changes and collaborated with management to formulate new policies, procedures, and goals.
- Created a positive work environment through open communication channels and fostering teamwork among staff members.
- Directed dispatching, routing, and tracking of 55 fleet vehicles.
- Streamlined dispatch operations by implementing efficient scheduling and routing strategies.
- Recruited highly qualified candidates, conducting interviews and providing onboarding support for new hires in the dispatch department.
General Manager
Centex
New Westminster, British Columbia
01.2022 - 08.2024
- Managed budget implementations, employee reviews, training, schedules and contract negotiations
- Developed and maintained relationships with customers and suppliers through account development
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems
- Implemented operational strategies and effectively built customer and employee loyalty
- Set, enforced and optimized internal policies to maintain responsiveness to demands
- Reduced costs, managed delivery schedules and performed risk analysis to improve overall profitability
- Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans
General Manager
Shell
Crofton, BC
04.2020 - 01.2022
- Managed budget implementations, employee reviews, training, schedules and contract negotiations
- Developed and maintained relationships with customers and suppliers through account development
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems
- Implemented operational strategies and effectively built customer and employee loyalty
Techinal Support Analyst
Shaw Cable
Nanaimo, BC
03.2019 - 08.2021
- Improved customer satisfaction by promptly addressing and resolving support issues.
- Streamlined support processes for increased efficiency and faster issue resolution.
- Trained new support analysts, contributing to the overall growth and success of the team.
- Created user accounts and managed access control.
- Managed multiple projects simultaneously, ensuring timely completion within scope and budget constraints.
- Served as a subject matter expert in key business applications, providing advanced-level assistance to colleagues and clients alike.
- Utilized ticketing system to track customer requests and prioritize urgent needs.
- Created user accounts and assigned permissions.
- Generated reports to track performance and analyze trends.
General Manager
Soul Restaurant
Nanaimo, BC
08.2018 - 03.2020
- Managed budget implementations, employee reviews, training, schedules and contract negotiations
- Developed and maintained relationships with customers and suppliers through account development
- Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans
- Set, enforced and optimized internal policies to maintain responsiveness to demands
- Assessed reports to evaluate performance, develop targeted improvements and implement changes
- Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
Education
Bachelor of Science - Management And Leadership
Vancouver Island University
Nanaimo, BC03.2018
High School Diploma - undefined
Sangrur Public School
03.2014
Skills
- Management Training
- Sales Promotion
- Originality and Creativity
- Problem Anticipation and Resolution
- Department Oversight
- Administrative Management
- Policy Development and Enforcement
- Hiring and Onboarding
- Human Resources Oversight
- Government Rules and Regulations
- Program Development
- POS Terminal Operations
Accomplishments
- Supervision: - Supervised sales team to monitor sales activity and goal achievement.
- Supervised team of15 staff members.
- Resolved product issue through consumer testing.
- Business Development: - Spearheaded acquisition of two competitor companies. Established and managed partner relationships on a daily basis. Developed new marketing strategy which increased customer base by23%.
Languages
English
Native or Bilingual
Punjabi
Native or Bilingual
Hindi
Native or Bilingual
Timeline
Dispatch Supervisor
I-Haul-trucking
08.2023 - Current
General Manager
Centex
01.2022 - 08.2024
General Manager
Shell
04.2020 - 01.2022
Techinal Support Analyst
Shaw Cable
03.2019 - 08.2021
General Manager
Soul Restaurant
08.2018 - 03.2020
High School Diploma - undefined
Sangrur Public School
Bachelor of Science - Management And Leadership
Vancouver Island University