Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Jaskanwal Kaur

Winnipeg,Canada

Summary

Dynamic Customer Service Specialist with proven expertise at Parian Logistics, excelling in problem-solving and communication. Adept at enhancing customer satisfaction through effective order management and support. Bilingual and skilled in CRM software, I consistently resolve issues efficiently, ensuring a seamless experience for clients while maintaining brand integrity.

Overview

5
5
years of professional experience

Work History

Customer Service Specialist

Parian Logistics
Winnipeg, Canada
10.2022 - Current
  • Respond promptly and professionally to customer inquiries via email, live chat, social media, and phone.
  • Provide accurate product information (sizing, materials, fit, availability, etc.).
  • Assist customers with order placement, returns, exchanges, and refunds.
  • Resolve complaints and issues efficiently while maintaining brand voice and tone.
  • Follow up with customers to ensure satisfaction and resolve any outstanding issues.
  • Track and monitor customer orders to ensure on-time delivery.
  • Coordinate with logistics/shipping partners to resolve delivery delays, lost packages, or damaged items.
  • Process returns and exchanges in line with company policies.
  • Maintain clear and organized records of all transactions and customer interactions.
  • Assist customers in navigating the website, including checkout, account login, and product search.
  • Report and escalate recurring website or technical issues to the development or IT team.
  • Use CRM, helpdesk software (e.g., Zendesk, Gorgias), and order management systems.
  • Update customer profiles, issue support tickets, and follow internal workflows accurately.

Host/Hostess

Curry up
Winnipeg, Canada
10.2021 - 11.2022
  • Warmly greet customers as they enter.
  • Escort them to their table (host/hostess).
  • Provide menus and inform them of any specials.
  • Answer questions about the menu, ingredients, and preparation.
  • Take food and drink orders clearly and precisely.
  • Accommodate special requests or dietary restrictions.
  • Deliver orders promptly and correctly.
  • Check that everything is satisfactory during the meal.
  • Refill drinks and clear used dishes in a timely manner.
  • Handle complaints professionally and calmly.
  • Offer solutions (e.g., replace dish, comp item, escalate to manager).
  • Follow up to ensure satisfaction.
  • Provide accurate bills to customers.
  • Handle cash, credit card, or other payment methods correctly.
  • Return change and receipts with a thank you.
  • Answer phone calls professionally (for reservations or takeout).
  • Manage waitlists or reservation systems.
  • Offer loyalty programs or promotions when applicable.

IELTS Tutor

Self employed
Bhogpur, India
09.2020 - 08.2021
  • Conduct one-on-one tutoring sessions for adult pupils who are learning English as a second language.
  • Develop practice tests for Speaking & Writing modules for the test.
  • Conduct weekly tests to measure progress and provide feedback.

Education

Diploma - Logistics and supply chain management

Robertson College
11.2022

Diploma in Computer Application - Computer Applications Development

Guru Nanak Khalsa Colleg
Daroli Kalan Punjab
08-2021

High School -

California Public School
Moga, Punjab, India
03.2019

Skills

  • Communication skills
  • Leadership abilities
  • Pressure management
  • Initiative taking
  • Microsoft Office proficiency
  • Problem-solving expertise
  • Integrity and dedication
  • Customer service excellence
  • Bilingual communication
  • Customer care strategies
  • Sales techniques
  • Multilingual capabilities
  • Upselling strategies
  • Computer operation skills
  • Order entry proficiency
  • Typing accuracy
  • Cash handling expertise
  • Computer literacy
  • Phone etiquette mastery
  • Translation services
  • Tutoring experience
  • Food handling knowledge
  • Public speaking skills
  • Organizational abilities
  • Time management expertise
  • Research capabilities
  • Microsoft Excel proficiency
  • Writing proficiency
  • Teaching experience
  • B2B sales knowledge
  • Negotiation skills
  • Hospitality experience
  • Data entry accuracy
  • Filing organization
  • Accounts receivable management
  • Windows operating system knowledge
  • Order management
  • Team collaboration

Languages

English
Native/ Bilingual
Punjabi
Native/ Bilingual
Hindi
Native/ Bilingual

Timeline

Customer Service Specialist

Parian Logistics
10.2022 - Current

Host/Hostess

Curry up
10.2021 - 11.2022

IELTS Tutor

Self employed
09.2020 - 08.2021

Diploma - Logistics and supply chain management

Robertson College

Diploma in Computer Application - Computer Applications Development

Guru Nanak Khalsa Colleg

High School -

California Public School

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Jaskanwal Kaur