Jaskamaldeep Marahar

responsible for responding to U.S shipper on NRI program queries related to customs clearance, GST, PST, Customs Duty, Brokerage and Disbursement.

• Explain to customers our customs brokerage service for LVS & HVS shipments, fees associated and CBSA guidelines
• Investigate and analyze BI disputes on a regular basis and contact Customs for additional information/clarification if required
• Apprises customers and FedEx OPCO on the status of dispute, and coordinate with FTNCs Regulatory & Compliance department for correction on the file or B2 completion
• Update all Customs clearance cases on 1Source until the file is closed
• Provide general customs brokerage information to customers upon request
• Process credit card payments and provide payment receipts via fax or email upon request
• Inquiry & respond to customers for any issues related to credit card payments, such as duplicate payment, payment applied against wrong invoice, etc
• Provide assistance to FedEx Express Customer Service Representatives on queries such as shipment delays in customs clearance or FTNS clearance invoices

Lead the team to achieve daily targets, covering team members in absence or the work load is heavy on team , putting them behind .

Everything i do includes coding , scanning and filling paperwork for dock staff .

Updating skid counts , heat requirements or dangerous goods in system to assist billing staff .

Creating manifests and dispatching loads to our drivers or third party drivers .

Sending emails /phone calls to carriers for pickups , dropoff ETAs or some other customer needs.

Coordinate with dock supervisors in case of missing BOLs,or other paperwork related issues.

• Answering phone calls and emails
• Driver check in
• Processing inbound and outbound paperwork
• Scanning BOLs PODs etc
• Billing
• Creating manifests
• Other office duties as asked

• Greeted students and ascertained purpose of visit, issuing needed credentials and directing to appropriate staff or department.
• Parking tickets
• Booking lockers
• Uploaded necessary papers to college website

• Supervising employees
• Helping customers
• Help manager in timesheet and payroll Inventory management
• Process refunds for online orders
• Assisted upper management with daily operations to meet standards of service and quality.
• Completed opening and closing duties to facilitate business operations.
• Resolved customer complaints and reported issues to senior management.

• Review customs paperwork
• Process customs entries and reach out to account managers in case of any issue
• Handling client inquiries via phone / mail
• Tracking shipment status, providing transaction number / RNS
• Verify documentation
• Data entry
• Answering phone calls and emails
• Obtain paperwork as per requirements by calling vendors or clients
• Fax important paper work .
• Supervised international air ,ground and ocean shipments for wide range of customers, quickly identifying issues for immediate resolution.
• Tracked shipments and communicated with carriers to confirm arrival time and release.

• Helping owner operators
• Pushing leftover freight in Nd and Sd
• Escalating customers for bad addresses
• Making sure the packages are delivered on time
• Investigation on missing packages
• Moving folders to keep dispatch board clean and up to date
• Closing files for owner operators
• Filing PODs daily
• Dispatched drivers to meet daily delivery needs for company customers.
• Piece count
• Reporting the daily journal to higher management
• Sending office staff and temporary staff s working hours to payroll team
• Updating attendance and coverage sheet for owner operators
• Follow up with owner operators
• Monitored phone queue, supported emails and retrieved inbound support faxes.