Jasjit Kaur
Winnipeg,Canada
Summary
Highly motivated and results-oriented customer service professional with 6 years of experience delivering exceptional service. Proven ability to efficiently resolve customer concerns, enhance client satisfaction, and drive loyalty. Skilled in CRM tools, problem-solving, and communication with a strong commitment to quality and teamwork. Proficient in digital literacy across a broad range of devices (i.e., smartphones, tablets, laptops), leveraging technology to focus on client education through demonstration, delivering a memorable client experience driving sales while retaining business.
Overview
5
5
years of professional experience
Work History
Cashier
Home Depot
04.2022 - Current
- Manage 200+ transactions per day, ensuring accuracy in handling cash, credit, and check payments
- I achieved a 98% positive customer feedback score by resolving payment issues, returns, and customer complaints efficiently
- Balance tills with 100% accuracy at the end of shifts, maintaining compliance with company policies
Customer Service Representative
Intouch CX
09.2024 - 01.2025
- Handle 50+ daily customer inquiries across phone, email, and live chat channels, maintaining an average 95% customer satisfaction rating
- Resolve issues related to account troubleshooting, billing discrepancies, and product support, achieving a 90% first-call resolution (FCR) rate
- Utilize CRM systems like Salesforce to document customer interactions accurately, ensuring smooth communication and follow-ups
- Collaborate with team leaders to reduce Average Handling Time (AHT) by 15% while improving service quality
- Proactively identify recurring customer pain points and escalate feedback to technical and operations teams, contributing to process improvements and a 20% reduction in customer complaints
- Consistently exceed performance metrics, including customer satisfaction scores (CSAT), response time, and quality assurance targets
Team Member
Freshly Squeezed
08.2021 - 04.2022
- Prepared fresh juices and smoothies for customers per shift, ensuring timely and accurate orders
- Processed transactions and handled cash with 100% accuracy, maintaining a smooth and efficient workflow
- Delivered exceptional customer service, achieving consistent positive feedback and repeat business
- Maintained product quality and assisted in managing inventory to reduce waste and maximize efficiency
Crew Member
Subway
09.2019 - 06.2020
- Assisted customers in customizing orders, upselling products, and ensuring satisfaction with their dining experience
- Efficiently operated the POS system to handle transactions, achieving error-free cash handling throughout shifts
- Contributed to team performance by maintaining cleanliness and replenishing stock during peak hours
Education
Bachelor of Science - Human Nutrition (Foods option)
University of Manitoba
01.2024
Skills
- Retail Management Systems
- Microsoft Excel
- Customer service
- Time management skills
- Client confidentiality
- Call center operations
- Teamwork skills
- Customer Support Expertise
Accomplishments
- Achieved 90%+ first-call resolution (FCR) at Intouch CX, contributing to increased customer retention.
- Consistently maintained 95%+ customer satisfaction (CSAT) across multiple roles.
- Trained and mentored new team members to enhance team productivity at Home Depot.
- Reduced Average Handling Time (AHT) at Intouch CX by 15% through process optimization and effective communication.
Timeline
Customer Service Representative
Intouch CX
09.2024 - 01.2025
Cashier
Home Depot
04.2022 - Current
Team Member
Freshly Squeezed
08.2021 - 04.2022
Crew Member
Subway
09.2019 - 06.2020
Bachelor of Science - Human Nutrition (Foods option)
University of Manitoba
Similar Profiles
SARAH MOREIRASARAH MOREIRA
District Hire Specialist Recruiter at HOME DEPOT POSITIONS, The Home DepotDistrict Hire Specialist Recruiter at HOME DEPOT POSITIONS, The Home Depot
SABRINA SIKDERSABRINA SIKDER
Store Connectivity Specialist at HOME DEPOT HOME SERVICES, HVACStore Connectivity Specialist at HOME DEPOT HOME SERVICES, HVAC
Carmen MonterrosasCarmen Monterrosas
OVERNIGHT STOCKER AND RECEIVER at Home Depot/Lowes Home ImprovementOVERNIGHT STOCKER AND RECEIVER at Home Depot/Lowes Home Improvement
DeMarius Holmes Jr.DeMarius Holmes Jr.
Order Fulfillment Associate. Family Business Work at Home Depot. Holmes Home Repair LLCOrder Fulfillment Associate. Family Business Work at Home Depot. Holmes Home Repair LLC
Tanvinder SinghTanvinder Singh
Parts Counter Sales Person at Fort Garry IndustriesParts Counter Sales Person at Fort Garry Industries