Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jasintha Marsh

Server
Mississauga,ON

Summary

Motivated Server with experience serving customers in busy, fine dining restaurants. Recognized for significantly increasing guest check averages by promoting appetizers, specialty items and unique wine selections, Hardworking and passionate with strong organizational skills eager to help team achieve company goals. Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, Maintains focus and positive attitude in stressful situations and high-volume environments.

Overview

7
7
years of professional experience

Work History

Server Shift Leader

Jack Astor's Bar & Grill
Mississauga, Ontario
06.2018 - 05.2022
  • Cultivated warm relationships with regular customers.
  • Oversaw daily operations of service team, delegated tasks, and trained new staff.
  • Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Kept register accurate through correct billing, payment processing, and cash management practices.

Server

Denny's
08.2015 - 05.2018
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.

Education

N/A - Communications

George Brown College
Toronto, ON

Skills

  • Superior in Customer Service
  • Adhere to Policies and Procedures
  • Customer Loyalty
  • POS Transactions
  • Daily Specials Promotion
  • Menu Memorization and Presentation
  • Work Assignments
  • Takes Ownership and Self Sufficient
  • High awareness for Personal and Overall Safety
  • Good Troubleshooting and Problem solving
  • Table Bussing
  • Transactions and Cash Handling

Timeline

Server Shift Leader

Jack Astor's Bar & Grill
06.2018 - 05.2022

Server

Denny's
08.2015 - 05.2018

N/A - Communications

George Brown College

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