Jashika Sharma
Bedford,Canada
Summary
A highly motivated employee with 3 years experience of combining management and Customer Service with desire to take new challenges. Strong work ethics, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills and seeking to improve skills by working with top class companies.
Overview
3
3
years of professional experience
Work History
E-commerce team leader
Atlantic Superstore-Loblaws Company
Halifax, Canada
12.2023 - Current
- Leads e-commerce team to exceed sales targets by optimizing online processes
- Created reports to track online sales performance and identify trends in customer behavior.
- Order picking and packing using IOS scanners.
- Correctly scan and sort orders.
- Analyzed customer feedback to determine areas for improvement in customer experience.
- Maintaining clerical duties for the department.
Customer service representative
Walmart Canada
Abbotsford, BC
02.2023 - 12.2023
- Assessed customer needs to provide assistance and information on product features
- Greeted customers and answered queries about the store's products and services
- Operated the cash register efficiently and accurately, processed payments by cash, check, credit card, gift card, or automatic debit
- Processed returns and exchanges of merchandise in accordance with store policies
- Worked closely with front-end staff to assist customers and trained new cashiers
- Performed other duties assigned by management.
Lead Sales associate
Real Canadian Superstore
Abbotsford, BC
09.2021 - 12.2023
- Training and developing department associates in customer service and product knowledge
- Respond to and address customer inquiries related to order status, delivery, product and service information
- Managing customer complaints and processing refunds
- Implemented cycle counts, whole cycles, and working on planograms
- Did facing and rotations in order to keep everything in a systematical way.
- Tracked inventory to maintain accurate records.
- Maintained awareness of advertised items to accurately recite current pricing and promotions
- Performed inventory counts and ordered materials
- Entered information into the system to update status reports
- Organized the sales floor to keep products and displays presentable and in sellable condition
Education
Diploma in Psychology -
Kwantlen Polytechnic University
Surrey, BC05.2023
Skills
- Customer service
- Attention to detail
- Team work
- Supervising and leadership
- Inventory tracking
- Phone etiquette
- Sales
- Strategy development
- Multitasking
- Computer literacy
- Printing and scanning
- Time management
- SAP stuff
- Problem solving
- Merchandising proficiency
Timeline
E-commerce team leader
Atlantic Superstore-Loblaws Company
12.2023 - Current
Customer service representative
Walmart Canada
02.2023 - 12.2023
Lead Sales associate
Real Canadian Superstore
09.2021 - 12.2023
Diploma in Psychology -
Kwantlen Polytechnic University