Jasheena Sidhu
Charlottetown,Prince Edward Island
Summary
Adept at fostering positive guest experiences, I leveraged my strong work ethic and the ability to speak multiple languages to enhance my ability to communicate well with those around me. Conversely, I am also skilled in Microsoft Office, Excel, PowerPoint and POS operation; I contributed to team success through effective training and customer service, demonstrating a calm demeanour and commitment to excellence.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Server
Rodd Hotel
Charlottetown, Prince Edward Island
04.2023 - Current
- Worked successfully with diverse coworkers to accomplish goals and address issues related to our products and services.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Operated POS terminals to input orders, split bills and calculate totals.
- Assisted in training new servers.
- Took reservations and to-go orders to streamline the process for both customer and restaurant.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Assisted with customer requests and answered questions to improve satisfaction.
Guest Service Expert
Delta Hotel
Charlottetown, Prince Edward Island
03.2022 - 07.2023
- Offered guests details regarding the hotel's amenities, local arts and culture, nightlife, dining options, attractions and museums.
- Built detailed knowledge of locations and points of interest to answer guest questions thoroughly.
- Trained new employees in customer service protocols and operational procedures.
- Processed payments for goods and services purchased by guests.
Server
Delta Hotel
Charlottetown, Prince Edward Island
03.2022 - 07.2023
- Displayed enthusiasm and knowledge about the restaurant's menu and products.
- Performed opening and closing duties such as setting up the dining area, and restocking supplies.
- Followed health safety guidelines when preparing and serving food products.
- Trained new employees on restaurant procedures
- Maintained a polite and professional demeanour to patrons to encourage inquiries and order placements.
- Brought wine selections to tables with appropriate glasses and poured for customers.
Junior Sandwich Artist
Subway
Charlottetown, Prince Edward Island
06.2021 - 03.2022
- Operated cash register to accept cash or credit card payment and issue receipt for transaction.
- Maintained safe food handling practices to prevent germ spread.
- Complied with safety and sanitation guidelines to maintain health and well-being of customers and other staff.
Education
Bachelor of Science - Kinesiology
University of Prince Edward Island
Charlottetown, None05-2026
Skills
- Team member support
- Allergy Awareness
- Strong work ethic
- Microsoft office
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Word
- Cash handling
- POS operation
- Calm demeanor
- Multi-tasking
Languages
English
Native/ Bilingual
Malay
Native/ Bilingual
Hindi
Full Professional
Punjabi
Native/ Bilingual
Urdu
Native/ Bilingual
Certification
- Responsible Beverage Certificate.
- CSA Intermediate First Aid CPR/ AED Level C
Volunteer Experience
Queen Elizabeth Hospital, PE
- Assisting patients in wheelchairs towards registration.
- Guiding visitors to patients' rooms.
- Assisting admin with patient charts.
Beach Grove Resident Home, PE
- Wheeling resident to different parts of the building.
- Spending one-on-one time with residents.
- Organizing activities to do with residents.
References
References available upon request.
Timeline
Server
Rodd Hotel
04.2023 - Current
Guest Service Expert
Delta Hotel
03.2022 - 07.2023
Server
Delta Hotel
03.2022 - 07.2023
Junior Sandwich Artist
Subway
06.2021 - 03.2022
Bachelor of Science - Kinesiology
University of Prince Edward Island
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