Summary
Overview
Work History
Education
Skills
Languages
Certification
References
Timeline
Hi, I’m

Jashanpreet Singh Ghuman

Tillsonburg,Ontario

Summary

Aspiring IT professional with a diploma in Computer Programming, and strong foundational knowledge of computer hardware, networking, and system troubleshooting. Eager to begin a career in technical support, with a hands-on understanding of Windows operating systems, Office 365, and basic cybersecurity practices. Currently pursuing CompTIA A+ certification to strengthen technical proficiency. Strong communication skills, a customer-service mindset, and a keen desire to learn and contribute to an IT team.

Overview

3
years of professional experience
1
Certification

Work History

Bell Technical Solutions
Owen Sound, Ontario

Field Service Technician
02.2023 - 07.2024

Job overview

  • Installed and serviced equipment at client locations to ensure optimal performance.
  • Diagnosed technical issues using specialized tools and software for troubleshooting.
  • Provided on-site training for customers on equipment usage and maintenance procedures.
  • Communicated effectively with clients to understand requirements and expectations clearly.
  • Performed on-site installation, routine maintenance and minor repairs to systems.
  • Replaced faulty parts or components following diagrams or blueprints.

KFC/Taco Bell
Kitchener, Ontario

Shift Supervisor
08.2021 - 08.2023

Job overview

  • Supervised team during peak hours to ensure efficient service delivery.
  • Trained new staff on food safety and customer service protocols.
  • Resolved customer complaints promptly to enhance satisfaction.
  • Managed inventory and placed orders to maintain stock levels.
  • Addressed any issues that arose during the shift in a proactive manner.

Education

Conestoga College Institute of Technology And Advanced Learning
Waterloo, ON

Ontario Collage Diploma from Computer Programming
04-2022

University Overview

Skills

  • Effective communication
  • Rapid learning
  • Self-discipline
  • Computer hardware
  • Windows OS and Microsoft Office 365
  • Computer skills
  • Computer Networking
  • Basic computer hardware troubleshooting and repair
  • Basic knowledge of Active Directory (user account creation, password resets, etc)
  • Problem-solving and critical thinking

Languages

English
Full Professional
Punjabi
Full Professional
Hindi
Professional

Certification

  • Az Drivers License
  • Forklift License

References

References
References available upon request.

Timeline

Field Service Technician
Bell Technical Solutions
02.2023 - 07.2024
Shift Supervisor
KFC/Taco Bell
08.2021 - 08.2023
Conestoga College Institute of Technology And Advanced Learning
Ontario Collage Diploma from Computer Programming
Jashanpreet Singh Ghuman