Paramjit Singh

• Diagnosed and resolved a wide range of technical issues for mobile devices, tablets, iPads, laptops, and MacBooks, specializing in screen replacements, battery repairs, and hardware troubleshooting, leading to increased customer loyalty.

• Enhanced expertise by staying updated on emerging trends in mobile technology, repair techniques, and device diagnostics, ensuring comprehensive and cutting-edge service.

• Managed appointment scheduling efficiently to handle high customer volumes, maximizing productivity while maintaining exceptional customer satisfaction.

• Established strong vendor relationships, negotiating favorable terms for parts procurement across multiple device categories, benefiting the business and enhancing customer satisfaction.

• Proactively solved customer challenges by recommending relevant products, services, and repair solutions tailored to their needs.

• Contributed to team success by assisting in training new staff members on company policies, product knowledge, sales techniques, and advanced repair procedures, ensuring smooth onboarding and high-quality service delivery.

• Demonstrated outstanding sales skills by promoting repair services, accessories, and premium device upgrades, achieving and surpassing sales targets while addressing customer needs effectively.