Overview
Work History
Education
Skills
Languages
Timeline
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Jashanpreet Singh

Saint John,NB

Overview

4
4
years of professional experience

Work History

Call Center Representative

Nordia Inc
08.2021 - Current
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.

Line Leader

Amazon
05.2020 - 04.2021
  • Implemented safety protocols to minimize workplace accidents, ensuring a safe working environment for all employees.
  • Trained new hires on company policies, safety procedures, equipment operation, and other essential tasks required for their role as Line Leader.
  • Monitored product quality to achieve superior quality reputation.

Education

Diploma - Computer Engineering Technician

Northern College of Applied Arts And Technology
Scarborough,ON
05.2020

Skills

    Oral Communication Skills- Friendly, approachable and able to effectively communicate skills developed from giving presentations over the course of 2 years

    Reliability- Punctual worker who uses time effectively to meet deadlines

    Multitasking -Ability to perform multitasks and an efficient team worker

    Trilingual: English, Hindi, Punjabi

    Strong personality -Personable, friendly, outgoing and professional

    Team-worker

Languages

English
Professional Working
Punjabi
Native or Bilingual
Hindi
Professional Working

Timeline

Call Center Representative

Nordia Inc
08.2021 - Current

Line Leader

Amazon
05.2020 - 04.2021

Diploma - Computer Engineering Technician

Northern College of Applied Arts And Technology

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Jashanpreet Singh