Jashanpreet Kaur
Toronto,Canada
Summary
Dependable and customer-focused IT support professional with hands-on experience supporting digital platforms, end users, and operational systems in structured corporate environments. Brings a calm, methodical approach to troubleshooting, strong communication skills, and a consistent record of meeting service expectations. Highly organized, adaptable, and motivated by continuous learning and long-term career growth within IT support, service desk, and enterprise technology environments.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Digital Operations & Technical Support
Isobar India (Dentsu Network)
01.2022 - Current
- Deliver front-line technical and operational support for digital platforms and internal users
- Troubleshoot access, system, and workflow-related issues to maintain service continuity
- Log, track, and resolve incidents in alignment with established processes and SLAs
- Coordinate with technical and cross-functional teams to escalate complex issues efficiently
- Maintain accurate documentation while adhering to security, compliance, and quality standards
- Demonstrate professionalism, accountability, and a customer-first mindset in all interactions
Education
Postgraduate - Information Technology & Cloud Computing
Alpha College of Business And Technology
Skills
- Technical & Remote Troubleshooting
- Service Desk & Ticket Management
- Incident Tracking & SLA Compliance
- User Support & Client Communication
- System Access & Workflow Support
- Documentation & Knowledge Base Updates
- Cross-functional Collaboration
- Process Adherence & Quality Standards
- Python, Java, SQL, Cloud Computing Fundamentals
- AWS Services, Networking Basics, Linux, Git
LANGUAGES
English
Hindi
Certification
- AWS Cloud Certification
- CompTIA Certification
Timeline
Digital Operations & Technical Support
Isobar India (Dentsu Network)
01.2022 - Current
Postgraduate - Information Technology & Cloud Computing
Alpha College of Business And Technology