Summary
Overview
Work History
Education
Skills
Languages
Certification
Interests
Awards
AVAILABLITY
License
Timeline
Generic

Jashanpreet Kaur

Edmonton,Canada

Summary

Experience working within a cross-functional team displaying strong problem-solving skills and a team player mindset. Demonstrated systematic problem-solving in identifying, prioritizing, communicating and resolving quality issues. Maintained strong working relationships with clients showcasing a clear understanding of their specific needs and expectations demonstrating excellent interpersonal skills. Languages: English, Hindi, Punjabi. Drives own vehicle to relocate.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Repair Estimator

Public Autobody 2021 LTD.
03.2025 - Current
  • Coordinate and Plan Repair Process: Collaborate with technicians to ensure a smooth and efficient workflow.
  • Prepare Detailed Reports and Cost Estimates: Accurately document damage and provide clear cost breakdowns for repairs.
  • Conduct Thorough Vehicle Inspections: Assess vehicle damage to provide precise repair and restoration estimates.
  • Offer Customer Support: Address inquiries and explain the repair process clearly to customers.
  • Handle Insurance Follow-Ups: Manage communications with insurance companies regarding claims and correspondence.
  • Order Parts and Supervise Repairs: Ensure necessary materials are ordered and oversee repair quality and completion.

Mall Security Dispatcher

Southgate Mall
11.2023 - Current
  • Monitor and Dispatch Security Events: Respond to alarm events, live incidents, and provide dispatch information to emergency responders.
  • Handle Incident Reporting and Data Entry: Maintain accurate records, incident reports, and evidence packages with attention to detail.
  • Conduct Surveillance and Access Control: Perform live video monitoring, patrols, and technical analysis of security systems.
  • Initiate Emergency Service Calls: Manage after-hours emergency and security service requests efficiently.
  • Provide Exceptional Customer Service: Remain calm under pressure, actively listen, and maintain professionalism in high-stress situations.
  • Maintain Technical Knowledge: Operate and troubleshoot CCTV, access control, and other security systems effectively.

Scheduler Operator (OPS)

Paladin Security
08.2023 - 11.2023
  • Design and Manage Staff Schedules: Ensure full security coverage across multiple sites with efficient resource planning.
  • Maintain and Update Scheduling Software (winTEAM): Oversee accurate schedule entries and modifications within the system.
  • Collaborate with Client Service Managers: Ensure all scheduling needs and site/client information are accurate and up to date.
  • Strategically Plan to Minimize Overtime: Optimize schedules to reduce unnecessary overtime while maintaining coverage.
  • Communicate Schedule Changes: Provide guards and managers with updates on shifts, cancellations, vacation requests, and availability.
  • Track and Report Overtime: Monitor overtime per pay period and report findings to senior management.

Security Agent

Paladin Security
08.2022 - 08.2023
  • Deliver High-Level Customer Service: Maintain professionalism in a fast-paced, dynamic environment.
  • Monitor Security Systems: Oversee site access, cameras, and alarms in line with policies and procedures.
  • Respond to Alarms and Emergencies: Act quickly and professionally to incidents requiring urgent attention.
  • Conduct Proactive Patrols: Identify safety concerns, enforce policies, and prevent incidents.
  • De-escalate and Liaise with Emergency Services: Manage crises and coordinate with police, fire, and paramedics.
  • Write Detailed Reports: Document incidents, emergencies, and daily activities clearly and accurately.
  • Utilize Two-Way Radios and Computer Applications: Communicate site activities effectively and efficiently.

Cashier and Customer Service Representative

Masala Wok
03.2022 - 08.2022
  • Deliver Exceptional Customer Service: Build strong relationships with regular customers and ensure high satisfaction.
  • Manage Reservations and Seating: Balance booking schedules and staffing to optimize guest experience.
  • Handle Guest Interactions: Greet, escort guests, and provide menu information while ensuring smooth table service.
  • Answer Inquiries and Manage Bookings: Handle phone reservations, event bookings, and customer questions professionally.
  • Support Team and Train Staff: Collaborate with staff, assist where needed, and train new servers on procedures.
  • Boost Sales and Maintain Inventory: Increased sales through events and managed inventory and restocking efficiently.

Education

Diploma - Business and Administration

NorQuest College
Edmonton, AB
04.2023

Skills

  • Experienced with Microsoft Office Suite
  • Appointment scheduling
  • Clerical assistance
  • Data entry management
  • Document organization
  • Efficient mail processing
  • Client relationship development
  • Managing appointment schedules
  • Service excellence
  • Collaborative team player
  • Strategic decision-making
  • Strategic goal setting
  • Strong organizational skills
  • Creative solution development
  • Clear interpersonal communication
  • Prioritization of tasks

Languages

English
Native or Bilingual
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
French
Elementary

Certification

  • Note Taking and Report Writing
  • Customer Service
  • Computer Safety Awareness
  • Workplace Violence and Harassment
  • Human Rights Training
  • Diversity Awareness
  • Workplace Respect
  • Customer Service Standards Training
  • Mental Health Awareness
  • Threat Assessment Management
  • First Aid and CPR


Interests

  • Reading business and self-improvement books
  • Volunteering in community events
  • Learning new languages
  • Practicing mindfulness and time management
  • Writing and journaling

Awards

Awards for Athletic Performance:, Bagged Bronze medal in a 200m race in Annual National Athletic meet., Bagged Silver Medal in Inter-College in 5000m tack event Tournament.

AVAILABLITY

Full-Time

License

  • Alberta Security License
  • Class 5 Alberta Driver’s License

Timeline

Repair Estimator

Public Autobody 2021 LTD.
03.2025 - Current

Mall Security Dispatcher

Southgate Mall
11.2023 - Current

Scheduler Operator (OPS)

Paladin Security
08.2023 - 11.2023

Security Agent

Paladin Security
08.2022 - 08.2023

Cashier and Customer Service Representative

Masala Wok
03.2022 - 08.2022

Diploma - Business and Administration

NorQuest College

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Jashanpreet Kaur