Jashanpreet Kaur
Summary
Skilled security professional with a strong background in overseeing safety protocols and managing security teams. Adept at coordinating with staff to ensure a secure environment, responding swiftly to incidents, and adapting to dynamic situations. Known for reliability, effective communication, and focus on achieving security objectives. Proficient in risk assessment, conflict resolution, and the use of security technology.
Overview
4
4
years of professional experience
Work History
Member Service Representative
Planet Fitness
01.2024 - Current
- Delivered exceptional customer service by resolving inquiries and issues efficiently.
- Verified customer identification and documentation for compliant transactions.
- Streamlined onboarding processes for new members, enhancing the overall member experience.
- Utilized CRM software to track member interactions and maintain accurate records.
Gaming Security Supervisor
JW Marriott Parq Vancouver
08.2022 - Current
- Supervised security personnel to ensure compliance with safety protocols and company policies.
- Trained new staff on security procedures and emergency response protocols, enhancing team effectiveness.
- Handling fights, aggressive behavior, intoxicated guests, and verbal conflicts.
- Assisted law enforcement on- site, including suspect detainment and surveillance.
- Confiscated counterfeit currency, seized prohibited weapons, and flagged fake ID's.
- Controlled crowds during high- traffic events and emergencies.
- Managed secure cash handling and transport in compliance with internal policies.
- Filed detailed incident reports aligned with BCLC standards.
Security Officer
Blackstar
06.2022 - 07.2023
- Gathered information, identified, and implemented resolution, planned follow-up, and logged and filed incident reports to manage complaints successfully.
- Checked identification of persons entering and exiting the facility to eliminate unauthorized visitors.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Intervened in altercations and de- escalated aggressive prevention protocols.
Cashier
Chipotle Mexican Grill
12.2021 - 06.2022
- Processed customer transactions accurately and efficiently using POS systems.
- Delivered fast, accurate service in a high- paced setting.
- Maintained food prep areas and upheld hygiene standards.
Education
DEGREE - Hospitality Management
St. Lawrence College
Vancouver, BCMajor - Psychology
Kwantlen Polytechnic University
Surrey, BCDiploma - Computer Application
Guru Nanak Dev University
Amritsar, IndiaSenior Secondary - Science
Guru Nanak Dev University
Amritsar, IndiaSkills
- GSO Certified
- BST
- Serve It Right
- BCLC Certified
- Security supervision & Team leadership
- Seizure of Prohibited Weapons and False IDs
- Seizure Counterfeit Currency
- Cash handling
- Customer service
- Multilingual
- Health code & Safety Compliance
Timeline
Member Service Representative
Planet Fitness
01.2024 - Current
Gaming Security Supervisor
JW Marriott Parq Vancouver
08.2022 - Current
Security Officer
Blackstar
06.2022 - 07.2023
Cashier
Chipotle Mexican Grill
12.2021 - 06.2022
DEGREE - Hospitality Management
St. Lawrence College
Major - Psychology
Kwantlen Polytechnic University
Diploma - Computer Application
Guru Nanak Dev University
Senior Secondary - Science
Guru Nanak Dev University
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