Summary
Overview
Work History
Education
Skills
Languages
Timeline
CustomerServiceRepresentative

Jashanpreet Kaur

Brampton,Canada

Summary

Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.

Overview

4
4
years of professional experience

Work History

Customer Service Representative

Wirelesswave
03.2024 - Current
  • Built rapport with customers through empathetic listening and understanding their unique needs or preferences.
  • Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
  • Managed high call volume, ensuring timely response and effective resolution to all customer concerns.
  • Developed a comprehensive knowledge of product offerings to better assist customers with informed recommendations.
  • Supported team members during peak periods by sharing workload and providing guidance when needed.
  • Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
  • Resolved customer complaints, ensuring customer satisfaction and loyalty.

Electronic Assembler

MEDIA RESOURCES
09.2023 - 03.2024
  • Assembled components per technical specifications and production guidelines.
  • Utilized advanced soldering techniques for precise connections between electronic components, minimizing the need for rework or repairs.
  • Inspected completed [Type] products for functionality and quality, alerting supervisors of repeat issues and seeking out root causes.
  • Improved product assembly efficiency by streamlining electronic component placement and soldering processes.

ECA

Queen's Gate Academy
08.2022 - 08.2023
  • Supported early language development through storytelling, reading books, and engaging children in interactive conversations.
  • Managed daily routines efficiently, ensuring smooth transitions between different activities throughout the day without any loss of instructional time.
  • Created a nurturing and safe environment for children to grow emotionally, socially, and academically.
  • Enhanced children''s learning experiences by incorporating engaging play activities and age-appropriate educational materials.

Customer Service Associate

Gap Inc.
07.2021 - 02.2022
  • Read from scripts to promote uniformity and consistency in communications.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
  • Maintained a high level of product knowledge, providing accurate information to customers.

Cashier

McDonalds
12.2020 - 06.2021
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.

Education

Diploma - Early Childhood Education

NORTHERN COLLEGE AT PURES
09-2022

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Problem resolution
  • Relationship building
  • Computer proficiency
  • Complaint handling
  • Microsoft Excel
  • Follow-up skills
  • Team development
  • Customer relationship management (CRM)

Languages

English
Full Professional
Hindi
Full Professional
Punjabi
Native or Bilingual

Timeline

Customer Service Representative

Wirelesswave
03.2024 - Current

Electronic Assembler

MEDIA RESOURCES
09.2023 - 03.2024

ECA

Queen's Gate Academy
08.2022 - 08.2023

Customer Service Associate

Gap Inc.
07.2021 - 02.2022

Cashier

McDonalds
12.2020 - 06.2021

Diploma - Early Childhood Education

NORTHERN COLLEGE AT PURES

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