Jashanpreet Kaur
Guelph
Summary
Dynamic customer service professional with a proven track record at Wild wings, Walmart and Pizza pizza, excelling in conflict resolution and enhancing customer loyalty. Skilled in problem-solving and sales, I leverage strong technical abilities to meet customer needs efficiently. Known for my integrity and empathy, I consistently foster positive relationships to drive business success.
Overview
4
4
years of professional experience
Work History
Cashier/Customer Service Representative
Pizza Pizza
11.2023 - 02.2025
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Customer Service Representative
Walmart
02.2022 - 07.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Assistant Manager
Wild Wings Restaurant
01.2021 - 01.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Education
Investment Fund in Canada - Financial Planning
Canadian Securities Institute
04-2025
Global Hospitality Management - Hospitality
Conestoga College Institute of Technology And Advanced Learning
Kitchener, None12-2020
Global Business Management - Business
Conestoga College Institute of Technology And Advanced Learning
Kitchener, None04-2020
Skills
- Customer service skills
- Customer assistance with professional and efficient manner
- Work ethic and integrity
- Patience and empathy
- Strong technical and computer skills
- Sales expertise
- Problem-solving
Languages
English
Full Professional
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Timeline
Cashier/Customer Service Representative
Pizza Pizza
11.2023 - 02.2025
Customer Service Representative
Walmart
02.2022 - 07.2023
Assistant Manager
Wild Wings Restaurant
01.2021 - 01.2022
Investment Fund in Canada - Financial Planning
Canadian Securities Institute
Global Hospitality Management - Hospitality
Conestoga College Institute of Technology And Advanced Learning
Global Business Management - Business
Conestoga College Institute of Technology And Advanced Learning
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