Jashanpreet Kaur
Fonthill,ON
Summary
Proven IT Helpdesk Associate from Sutherland company, adept in complex problem-solving and offering exceptional customer service. Excelled in leveraging Microsoft Office to enhance productivity and achieve targets, surpassing expectations. Skilled in upselling techniques, consistently delivering tailored solutions to meet diverse client needs.
Overview
3
3
years of professional experience
Work History
IT Helpdesk Associate
Sutherland company
Windsor, Ontario
02.2024 - 11.2024
- Answering questions, providing the best resolutions, leading to top-star customer satisfaction for IT administrators.
- Collaborated with users to implement effective technical solutions addressing software concerns.
- Provided support and information regarding financial transactions and account issues.
- Coordinated diverse responsibilities with a focus on accuracy.
- Consistently achieved and surpassed set targets on a daily, weekly, and monthly basis.
Customer Specialist
ROGERS COMMUNICATION
Brampton, Ontario
02.2023 - 01.2024
- Kept records of customer interactions, process customer accounts and file documents.
- Prioritize customer satisfaction and provide exceptional customer experiences.
- Connect with customers to understand their needs and offer tailored sales solutions.
- Utilized job-related software to prepare change of address records and issue service discontinuance orders.
- Updated databases with new and modified customer data.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Engage with diverse customers from various regions of Canada.
Sales Associate
VALUE MOBILE
Brampton, Ontario
05.2022 - 01.2023
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
- Ensured efficient handling of customer transactions at the front line.
- Handled inventory checks and ensured accuracy in monetary transactions throughout shift.
- Engaged with customers to identify their preferences.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Assisted customers in locating specific products, responding to inquiries, and providing product recommendations.
Education
Post-Graduate Diploma - Project Management
Georgian College
Toronto, ON01-2023
Bachelor of Science - B. TECH IN ELECTRONICS & COMMUNICATION ENGINEERING
GURU NANAK DEV UNIVERSITY
INDIA07-2021
Skills
- Complex Problem-solving
- Customer service
- Basic accounting
- Microsoft Office: Word, Excel, Powerpoint
- Verbal and Written Communication
- Upselling Techniques
- Manage Cash Flow
Timeline
IT Helpdesk Associate
Sutherland company
02.2024 - 11.2024
Customer Specialist
ROGERS COMMUNICATION
02.2023 - 01.2024
Sales Associate
VALUE MOBILE
05.2022 - 01.2023
Post-Graduate Diploma - Project Management
Georgian College
Bachelor of Science - B. TECH IN ELECTRONICS & COMMUNICATION ENGINEERING
GURU NANAK DEV UNIVERSITY
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