Jashanpreet Kaur
Surrey,BC
Summary
Dynamic leader with a proven track record at Amica Senior Lifestyle and SUBWAY® Restaurants, excelling in customer service and effective problem-solving. Spearheaded quality control initiatives, enhancing guest satisfaction and operational efficiency. Professional with strong experience and readiness for hospitality role. Skilled in computer applications and team motivation, adept at driving performance improvements and resolving conflicts with empathy and strategic insight.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Concierge
Amica Senior Lifestyle
01.2024 - Current
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
- Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
- Managed daily operations of concierge desk and monitored staff performance to proactively address inefficiencies.
- Maintained detailed knowledge of local attractions, events, and services to better assist guests in making informed decisions.
- Handled customer complaints to satisfy and retain guests.
Housekeeping Supervisor
Amica Senior Lifestyle
10.2023 - Current
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Placed orders for housekeeping supplies and guest toiletries.
- Communicated repair needs to maintenance staff.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Worked with front desk to respond promptly to all guest requests.
- Completed schedules, shift reports, and other business documentation.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Ensured timely completion of daily tasks, leading to an increase in positive guest feedback regarding room cleanliness.
- Improved team morale and efficiency with regular feedback sessions and constructive performance reviews.
- Ensured optimal cleanliness and guest satisfaction by supervising team of 15 housekeepers, implementing rigorous quality control checks.
Manager
SUBWAY®Restaurants
09.2021 - 04.2024
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Cross-trained existing employees to maximize team agility and performance.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Implemented customer feedback mechanisms to gather insights, using this information to guide strategic planning and decision-making.
- Coordinated with IT department to upgrade technology infrastructure, enhancing operational efficiency and data security.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
Education
Associate of Arts - Digital Communications And Media
University Canada West
Vancouver, None04-2024
Construction Safety Officer
British Columbia Institute of Technology
Burnaby, None04-2024
Computer Applications - Tally ERP9, MS Office, Multi Media Basic
WebX
Chandigarh, India09-2020
Skills
- Customer service
- Highly adaptable
- Strong work ethic
- Effective problem solving
- Excellent computer skills
- Valid Driver's license
- Quality control awareness
- Physical stamina and strength
Languages
English
Native or Bilingual
Punjabi
Native or Bilingual
Hindi
Native or Bilingual
Certification
- Certified Professional - Food Safety (CP-FS) - National Environmental Health Association.
- CPR/AED Certification
- First Aid Certification
- OSHA Certified
- Construction Safety Officer
- BC Driver's License
Timeline
Concierge
Amica Senior Lifestyle
01.2024 - Current
Housekeeping Supervisor
Amica Senior Lifestyle
10.2023 - Current
Manager
SUBWAY®Restaurants
09.2021 - 04.2024
- Certified Professional - Food Safety (CP-FS) - National Environmental Health Association.
- CPR/AED Certification
- First Aid Certification
- OSHA Certified
- Construction Safety Officer
- BC Driver's License
Associate of Arts - Digital Communications And Media
University Canada West
Construction Safety Officer
British Columbia Institute of Technology
Computer Applications - Tally ERP9, MS Office, Multi Media Basic
WebX
Similar Profiles
Dildeep KaurDildeep Kaur
Medication Care Partner at Amica Senior Lifestyle Retirement HomeMedication Care Partner at Amica Senior Lifestyle Retirement Home
Mary Grace VelascoMary Grace Velasco
Life Enrichment Assistant -Casual at Amica Senior Lifestyle Living - Douglas HouseLife Enrichment Assistant -Casual at Amica Senior Lifestyle Living - Douglas House
Sneha ChristianSneha Christian
Personal Support Worker at Amica Senior LifestylePersonal Support Worker at Amica Senior Lifestyle