Jashanpreet Kaur
Abbotsford,Canada
Summary
Detail-oriented and tech-savvy Office Administrator with over 3 years of experience in managing office operations and supporting IT infrastructure. Proven ability to streamline processes, enhance system efficiency, and provide exceptional technical support. Adept at troubleshooting hardware and software issues, managing databases, and implementing new technologies to improve productivity. Seeking to leverage strong organizational and technical skills in an IT support role to contribute to the success of a dynamic team.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Office Administrator
EV Logistics -DHL Supply Chain
09.2021 - Current
- Performing administrative tasks as operation support such as review attendance of all warehouse employees in Kronos and processing paperwork of admin
- Maintained electronic and paper filing systems for easy retrieval of information.
- Demonstrated strong problem-solving skills by identifying and resolving complex customer issues, utilizing effective communication and conflict resolution techniques
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Operation Support Specialist
EV Logistics
06.2018 - 08.2019
- Streamlined operational processes by identifying inefficiencies and implementing necessary improvements.
- Working closely with other departments like IT, finance, and HR to ensure integrated operations.
- Troubleshooting and resolving technical issues, and providing training to users.
- Scheduling meetings, maintaining records, and creating reports to assist the operations team.
- Assisting with the implementation of new processes and systems, ensuring they run smoothly.
Clerical Associate
EV Logistics
04.2017 - 08.2018
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Streamlined communication within the team by creating a centralized email system for document sharing.
- Provided excellent customer service while answering phone calls, directing inquiries, and taking detailed messages when necessary.
- Typing up forms, memos, and other documents, and handling email correspondence.
Technical Support Analyst
Concentrix
01.2016 - 04.2017
- Providing inbound customer support using a call flow guide to resolve technical issues related to hardware, software, and client products.
- Troubleshooting and resolving technical problems, often related to smartphones, tablets, computers, and other devices.
- Maintaining a broad knowledge of client products and services, including familiarity with operating systems like iOS and MacOS.
- Assisting customers remotely, often from a home office setup, which requires strong computer navigation skills and the ability to multitask in a fast-paced environment.
- Tracking, documenting, and retrieving information in databases to maintain accurate records of customer interactions and solutions provided.
Assistant Manager
Jugo Juice
10.2014 - 03.2016
- Providing excellent customer service and ensuring that every guest is treated in a fast and friendly way
- Ensuring the restaurant is clean, well maintained, and always an inviting place for families, friends, neighbors, and fellow employees
- Processing discounts and coupons, greeting customers as they arrive, putting takeout orders in containers or bags, and resolving customer complaints or issues
Education
Bachelor's degree - Computer and Information System
University Of Fraser Valley
Abbotsford, BC01.2016
Bachelor's degree - Information Technology
Punjab Technical University
01-2013
Diploma - Computer Science
Punjab School Education Board
India04-2010
Skills
- Microsoft Office
- Critical Thinking
- Technical Support
- Problem Solving
- SQL
- ERP
- DBMS
- Time Management
Accomplishments
- Successfully resolved over 100 technical support tickets weekly, maintaining a customer satisfaction rate above 95% during job role at Concentrix .
Certification
- SAP Certified
- CompTIA Security+ Certification – Computing Technology Industry Association.
- Cisco Certified Network Associate (CCNA) - Cisco Systems, Inc.
Timeline
Office Administrator
EV Logistics -DHL Supply Chain
09.2021 - Current
Operation Support Specialist
EV Logistics
06.2018 - 08.2019
Clerical Associate
EV Logistics
04.2017 - 08.2018
Technical Support Analyst
Concentrix
01.2016 - 04.2017
Assistant Manager
Jugo Juice
10.2014 - 03.2016
- SAP Certified
- CompTIA Security+ Certification – Computing Technology Industry Association.
- Cisco Certified Network Associate (CCNA) - Cisco Systems, Inc.
Bachelor's degree - Computer and Information System
University Of Fraser Valley
Bachelor's degree - Information Technology
Punjab Technical University
Diploma - Computer Science
Punjab School Education Board
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