Jashanpreet Kaur
Summary
Adaptable sales associate with skills in customer engagement, cash handling, and visual merchandising. Strengths include resolving customer complaints, managing returns, and collaborating with team members to improve service. Committed to enhancing customer satisfaction and promoting repeat business.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
Kapsons
02.2023 - 04.2024
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Sales Associate
What a Jeans
05.2024 - 08.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
Education
Associate of Arts - Education
Providence University College
Winnipeg, MB09-2026
Skills
- Customer Service
- Multi-tasking strength
- Problem-Solving
- Goal-Oriented
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
Timeline
Sales Associate
What a Jeans
05.2024 - 08.2024
Customer Service Representative
Kapsons
02.2023 - 04.2024
Associate of Arts - Education
Providence University College
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