Jashanpreet kaur
Surrey,British Columbia
Summary
Highly passionate and experienced Shelter Support Worker and Customer Service Representative with commitment to creating a safe and welcoming space for individuals experiencing homelessness and Disabilities. Seeking a rewarding position where I can leverage my skills more professionally.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service Representative
A&W Restaurants
07.2023 - Current
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
- Trained new personnel regarding company operations, policies and services.
Sanitation Supervisor
Commisary Connect
06.2022 - 08.2023
- Promoted a positive work environment within the sanitation department by recognizing exceptional performances from team members.
- Led training in sanitation and cleaning practices.
- Planned, organized and monitored resources to deliver efficient use of labor, equipment and materials.
- Stored chemicals in compliance with proper regulations.
Shelter Support Worker
Manukhta Seva Club
01.2019 - 04.2022
- Handles urgent Visitor concerns by notifying appropriate authorities and locating relevant support and service groups.
- performed light housekeeping responsibilities, which involved meal preparation and cleaning facilitated patients bathing, dressing, feeding, and exercise to enhance their mental activity.
- Completes and maintains relevant manual and computerized records and paperwork by carrying out tasks like keeping statistics up to date, finishing individual files, and maintaining prescription charts.
- Provides first assistance, distributes prescriptions as directed and in compliance with established health programs, and assists visitors in need by informing medical personnel by health issues.
Education
Associate of Arts - General Arts
Kwantlen Polytechnic University
Surrey, BC09.2025
Skills
- Customer satisfaction measurement
- Document Management And Data Entry
- Key holder experience
- Payment Processing
- Excellent verbal and written communication
- Proficient in harm reduction principles
- Capability to work alone with little direction
- Planning and Coordination
Languages
English
Full Professional
Punjabi
Native or Bilingual
Hindi
Native or Bilingual
Certification
- MCAS - Microsoft Certified Application Specialist
- Food Safe Certified
- CPR/ First Aid
- SDS ( Safety Data Sheet)
- Certified in TALLEY Marketing.
Timeline
Customer Service Representative
A&W Restaurants
07.2023 - Current
Sanitation Supervisor
Commisary Connect
06.2022 - 08.2023
Shelter Support Worker
Manukhta Seva Club
01.2019 - 04.2022
Associate of Arts - General Arts
Kwantlen Polytechnic University
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